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#1
01-31-2003, 04:40 AM
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Has anyone experienced a problem with HLJ of late?
Hi guys,
Has anyone had a problem with HLJ lately? I placed an order with them which finally came on Monday after a 2 week wait. When I opened the box they sent me: Nissan S14 Silvia K's and Nissan 240ZG. Instead of what I ordered: Fujimi Yokohama Model 7 wheels and Tohge Honda Civic. I emailed them on Tuesday to report the mistake...no reply. So I had to send another chaser Email this morning. So what's the story HLJ?? 
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#2
01-31-2003, 06:04 AM
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Dunno, sounds like you will have 2 free kits though!
__________________
CHRIS... Catch me on FACEBOOK http://www.c1-models.com http://www.facebook.com/C1Models
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#3
01-31-2003, 06:31 AM
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I've also had a problem with them sending me 1 set of wheels worth 600 yen and postage of 1300 yen, and the very next day sending out more items which all were instock in the first place, therefore could have been 1 off box and 1 off postage charge, these were all on one order.
I also have not received any replies to me 3 off emails Now my order has vanished from the system totally.... Weird:grey:
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#4
01-31-2003, 06:54 AM
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Re: Has anyone experienced a problem with HLJ of late?
Quote:
They may ask you to forward it to the proper address in which case you get your shipping costs and a bonus for your troubles refunded. BTW 2 weeks wait is not that unusual if the kits aren't in stock (current stock is printed in boldface in the listings). -- Eric.
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#5
01-31-2003, 07:11 AM
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I haven't had probs with HLJ yet but Hobby Search sent a wrong kit in my order a while back. They sorted it out very quickly and i was over impressed with their service and that's one of the reasons why i prefer to part with my cash there.
__________________
CHRIS... Catch me on FACEBOOK http://www.c1-models.com http://www.facebook.com/C1Models
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#7
01-31-2003, 07:25 AM
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No problems sofar, but I did receive a wrong shipment before. Just contact 'm at trou
I send them an Email at [email protected], to which they replied saying it was the wrong address. I then sent two emails to [email protected]...no reply!
I usually only order items that are in stock. These items were and they usually take 1 week after the Shipping Notice is sent. Not this time though! However, my Enzo and other stuff which was ordered after did arrive after one week. Got two orders delivered in one day!!
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#8
01-31-2003, 11:41 AM
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No problems here, they did send me a 1/12 scale F1 detail kit by mistake once. Imagine my surprise to see this big box on my front porch and all I had ordered from them was some decals. A pity I dont build 1/12 scale F1 cars.
__________________
Do you know how fast you were going son? No Officer, the speedometer only goes up to 85.
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#9
01-31-2003, 11:55 AM
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Hey guys,
I got an Email HLJ concerning the cock up on my order. Apparently HLJ staff have been down with flu. Anyways, they told me not to open the package (too late!!) as they may have sent me somebody elses order. They are investigating. Bet this is gonna takes ages!! Keep you posted
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#10
01-31-2003, 02:18 PM
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Quote:
 no way, that's not a reason or a reasonable excuse......I have problem with hlj system as well. Their status page was down for a day, and then once it was up, they said they already sent me partial items . and then on another day, they have stocks for me and sent the rest. WTF......they were wasting my postage cost.
__________________
Recent project: Hartge BMW H6-24
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#12
01-31-2003, 03:59 PM
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Quote:
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#13
01-31-2003, 04:23 PM
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I've been waiting a little longer than usual for my order but I thought it was just me.
__________________
http://public.fotki.com/tonioseven/
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#14
01-31-2003, 07:52 PM
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I sent them my order, then, about 3 months later they send me an e-mail tellin me my rims are out of production, and they're gonna charge me only fot the rest of the stuff I ordered( 2 cars, and 2 sets of wings). After my cars arive, they send me an e-mail telling me one of my wing sets went out of production. It took only 6 days for the package to get here.
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#15
01-31-2003, 07:54 PM
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After I had confirmed my email saying I wanted my stuff shipped it took atleast 2 weeks to say my stuff was shipped. But I just checked with UPS and they say my stuff will be at my house on the 4th! It also said that 444 other orders are in that shipment
 I'll let ya know if anything of mine is missing or wrong.
__________________
Clate - I'm back 
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