Missin part

[SoupMotorsport]

Well i was at a private hoppy shop today and i bought a hasagawa EG6 model well brought it home unwrap it and guess what?there is no body.I was real confuse so i rush back and told the problem to the owner he claims i took it out and lie about it i argue with him like for a half hour i am real piss off.So i sarch online for hasegawa's phone number but only found a japanese number now i dont know what to do hope u guys can help me resolve this Thanks Guys

[freakray]

Contact hlj.com or Rainbowten, they can usually get replacement parts for Hasegawa kits.

Sounds like your hobby shop owner is a royal a-hole.

[Jay!]

IIRC, Japanese kits aren't shrink-wrapped at the factory. I think Tamiya does it at their US HQ before distribution. Not sure about the others. I know many hobby stores have their own shrink wrap machines so they can open boxes, then "reseal" them.

How does this help you? I don't know. This time, not so much. Try one of the contacts Ray posted.

Maybe be sure to open packages in the parking lot in the future... So you can walk right back in moments later. Heck, I agree with Ray, that this shop owner's a bit of a prick, so I'd make a big production about opening the box while i was still in the store after this...

[RallyRaider]

You should make a big sign and picket his store on the busiest time of the week

Seriously, I've has similar things happen and had no trouble getting an exchange from the store. As Jay said, don't buy the excuse of "factory shrinkwrap", because the japanese companies don't do it.

[exhaust smoke]

I've tried contacting the importer/distributer when this has happened to me in the past.

Again, the alternative is to go through HLJ. Don't bother contacting Hasegawa as they do not deal with public requests and ignore you altogether.

In terms of your local hobby shop, sounds like a real loser, don't bother going back there again!

[SoupMotorsport]

Thanks guys do u think i should e mail hlj or call them up?well thanks for all the help.

[Porsche Carrera]

Try to email hlj customer service, it takes a little while for them to reply though. Goodluck! [email protected]

[exhaust smoke]

Yeah, send an email to [email protected] and include the following info:

1) Kit number (preferably HLJ's product codes).

2) Kit description.

3) Required part code (from instruction manual) or description.

4) Quantity.

5) Your HLJ customer ID no.

You should get a confirmation email within a couple of days.

Good luck.

[supratuner]

one tip in the future.

If youre at a hobby shop, ask the person at the desk if you can open up the box before you buy any thing, just to make sure every thing is there.
If they refuse, explain to them that they wont be making any money off of you if they refuse it.


i do this when i am indoubt of some thing

[nis.k.a.]

One thing I always do at the LHS is open the model after I bought it. Right in front of the clerks because I had this happen once before.

I would suggest the same to everyone else. Buy and open your models at the store.

[PRIVATEER]

Originally Posted by nis.k.a.

One thing I always do at the LHS is open the model after I bought it. Right in front of the clerks because I had this happen once before.

I would suggest the same to everyone else. Buy and open your models at the store.

Yup..Me too

[SoupMotorsport]

Ok guys thanks i did already and see if they will reply to me hope they can help me thanks again

[minniebanister]

Post here the name and address of this hobby shop. He might change his tune once he hears that a major internet forum is boycotting him. Also, my local newspaper runs a column where you can write in to complain about treatment like this. They will contact the business to try to get satisfaction for you - and publish the result in the newspaper. It's amazing how quickly retailers want to help you once they know that they are under the glare of publicity. Perhaps your local newspaper has a similar column?

[SoupMotorsport]

Hi got a email reply by HLJ and im a littel confuse it seems like they want me to pay for the part well here what thy say maybe u guys can help me again
Dear Sir/Madam;
Thank you for your business with HobbyLink Japan.
(5) If you haven't sent us your credit card information previously, do
so
now by using the secure credit card information transmission page on
our
web site (see the upper left hand side of the main page at
www.hlj.com), or
by sending a fax +81-276-80-3067,or leaving a voice message at
+81-276-80-3068, or by sending regular mail to:
Please send your INFO. to us by FAX.
please write down,
:Mr Takayuki Oishi/ Replacement parts
Your Name/Address/Phone NO./email address/Credit Card NO./Exp date
Your parts request.
1)Manufacturer name
2)Item Code (from the HLJ website)
3(Name of the Model
4)Part(s) requested from the instruction
Best regards,
Takayuki Oishi
Customer Service Representive
www.hlj.com

[Jay!]

You may want to reply to make certain, but it sounds like HLJ is expecting you to pay for the part.


Makes sense, because they didn't fudge up your kit.

They body part from most kits is usually ~500-600 yen, or about $5. Then they'll probably charge you a couple bucks for shipping, too.

All because of that jerk-off store owner. Blame him.