Rainbowten, closure of webstore

[eyckles]

Originally Posted by Dexter Models

This service seems still to work : http://www.hlj.com/helpcenter/partssupport.html

It doesn't work yet. I send them a message a couple of weeks ago for some fujimi parts and they responded like this:

Thanks for writing. Several weeks before the March 11 earthquake hit, our parts department was dismantled, and is currently in the process of being reconstructed. This was significantly delayed by the earthquake, and we really can't even hazard a guess as to when our parts department will be running again.
Rather than accept a parts order and keep you waiting, we've come to the realization that it would be best to temporarily stop accepting parts orders, so that you can feel free to seek other sources for the parts you need. (We're sorry, but we don't know of other sources to recommend.)
As soon as our parts department is operational again, redesigned to be better than ever, we will e-mail you to let you know. If you still need parts at that time, you're certainly welcome to place an order for them.
Until then, we ask that you please hold any questions you may have about our parts department or about ordering parts with us. The way our parts orders will be handled could change between what we'd say now and what it may turn out to be.
Please accept our apologies for the inconvenience to you. Thanks so much for your understanding, and for your business with us.

Lesley

[jano11]

Originally Posted by flhansen

Rainbow Ten is literally across the street from the Tamiya factory where HLJ is situated in Tokyo and therefore not able to get parts on a daily basis I guess?

Flemming

It's not like Tokyo is on the other side of the moon compared to Shizuoka either.
It's all a question of business model.

The bottom line is that we are going to have no way to get parts for plastic models in about 2 months time.

[BVC500]

Originally Posted by jano11

The bottom line is that we are going to have no way to get parts for plastic models in about 2 months time.

Let's all press HLJ to get their parts department back up and running!

[Fatbear]

Wow thats really a sad news. I came to consider R10 as my most strong model supplier since I went into modelling in 97 and its like a shock to see them go. I'm not even thinking now about the shortage of items, but only on the human side of it.

I guess if HLJ flood of recent sales has something to do with it?

Also, I was curious about their message part mentioning not being able to support replacements of packs not arriving. Is that that common? I live in Brazil and in all these years never had a problem, everything always arrived, and fast.

[crisjr]

FatBear,

Are you from Brazil?? do i know you? are you Cristiano?

Regards

Cris