DNS Issues for Kiwi extra users

[Moppie]

I emailed extra help about the problem and got a pretty promt reply, but I dont know if it really means anything.

If the problem is not resolved quickly we will be able to make sure it is followed up, as it came with a refernce number. We will all be able to send them email and use the same refernce number.


A copy of the reply, with my email below:

Date: 1/10/2003 13:05:37 +1300
From: Xtra Help
To: 'Andrew'
Subject: RE: DNS Server update All headers

Dear Andrew

Thank you for emailing Xtra.

I have escalated this case for further investigation.

Your reference number for this issue is 5028958. Referring to your reference
number will aid us in assisting you.

For any future enquiries you may find our online help site useful
http://xtra.co.nz/help, or for more specific questions please do not
hesitate to email us at [email protected].

Yours sincerely

Paul Metzler
Xtra Help
[email protected]

-----Original Message-----
From: Andrew [mailto:[email protected]]
Sent: Friday, 10 January 2003 10:42
To: [email protected]
Subject: DNS Server update



-- Can you please tell me when the xtra DNS server will do its next
update? or if its possible to do some kind of a manual update?

A popular website www.automotiveforums.com recently moved to a new
server and its DNS settings changed. Xtra is so far the only NZ ISP
that has not updated its server, and its proving frustrating for about
20 members of the site.
At the moment we can only get access by useing the IP adress
http://139.81.142.25

A Manual update of the DNS Server with the new settings for
automotiveforums.com would be much apreciated if a general refreash is
not going to happen in the next 12hrs.

Thank you.
Andrew.

[igor@af]

Good stuff Andrew, hopefully the DNS gets updates soon.

[Moppie]

Recieved an update from Xtra:

Dear Andrew

Thank you for emailing Xtra.

Normally records are
propagated 24 hours after the change is made but can take up to 72 hours. We
are unable to "manually" remove cached records from our name servers.

If you wish to discuss this further advise them to contact Business Support
directly at 0800 11 61 10.

Your reference number for this issue is 5030046. Referring to your reference
number will aid us in assisting you.

For any future enquiries you may find our online help site useful
http://xtra.co.nz/help, or for more specific questions please do not
hesitate to email us at [email protected].

Yours sincerely

Grant King
Xtra Help
[email protected]

Unforunalty the bussiness help desk is closed untill Monday (I rang, and got diverted, then told to try again on monday) but Ill give them a ring, despite what it says in the above, according the guy I talked today they can do a manual update, and they can do it over the phone.
Xtra's technical systems may suck, but they customer service staff are pretty on to it.

[igor@af]

Is the site accessible through the domain yet?

[Moppie]

Originally posted by igor@af
Is the site accessible through the domain yet?

It literaly just started working 20mins ago.

I tried it this morning and nothing happened, then the IP adress stopped working, so I left it for 20mins, came back and here I am.
Even my email is working.

The only thing not working are the Banner adds at the top of the page, and the back button has to cycle through all of the page cannot be displayed errors it shows instead.

oh, and still only some images, it appears images upload before the move do not work, but ones uploaded after the move do???

[RazorGTR]

You da man Mr. Moppie. Good show ol man.

Yep it seems it takes Xtra extra long to get anything done except disconnect you. They seem to be right on time with that every time.

[Moppie]

It is not working.

Razor got hold of xtra and did some traces all sort of weird stuff beyond by comp' knowledge, and there is something wrong at your end Igor.

Something about sending the wrong name server information???

Im currently in useing http://139.81.142.25/vbulletin but its a sometimes thing.

Please either check your email for detials from Razor, or fiddle with some setting or something.

[Polygon]

Originally posted by igor@af
Is the site accessible through the domain yet?

Not for me. I have to use the IP.

[igor@af]

Originally posted by Moppie
It is not working.

Something about sending the wrong name server information???

?? Can you elaborate on that? Where did you get that?

[Moppie]

Originally posted by igor@af



?? Can you elaborate on that? Where did you get that?

From Vince who got it from a tech at xtra, and one other NZ ISP who reported exactly the same problem.
Vince said yesterday he would send you an email with all the exact details in it. Im affraid its tech speak beyond what I can understand.

Its something about the AF server not sending the right information to the name servers around the world. Apprently it's a problem that can only get worse, to the point that eventualy only ppl in the US will have access.

[RazorGTR]

Lets see if this works...... praying

[RazorGTR]

OMG OMG OMG OMG I can post again!!!!!! but still only intermittant.

Igor I have sent you an email at your automotiveforums.com address. I resent it when moppie asked today. If you haven't recieved it please email me directly at [email protected]

I don't understand this techno stuff at all but what was put in the email by the Xtra Buisness tech sounded way important.

I am only too happy to try and assist. If it is not the problem the tech at Xtra has supplied a return email address to see what needs to be done possibly on both ends.

Vince.

[RazorGTR]

Hi all,

Well it is working properly at the mo from Xtra's dial up servers. I am currently at work and the only way to get to here is using the automotiveforums http address instead of the dns ip. All images are work currently also.

Igor not sure if what I sent you helped. If it did I am happy to be of assistance. If not I am sorry to bother you with the information sent.

I would like to thank the AF team(s) for all they have done. Personally I am happy to be back again and with no issues

[igor@af]

Glad to hear that it works now

[Jimster]

AF is working for me as well on Xtra- I'll be back to my Itallian ISP in a few days though- so it's win-win