A/FX Resin

[tigeraid]

Ugh.

These guys: http://afxnscaleresin.150m.com/

As you can see, appear to sell quite a few very nice resin pieces. So nice that I ordered a set of Weld Drag-Lites and Wheelie Bars from them. Around February of last year.

I got them yesterday.



Since last spring, I'd emailed them several dozen times on a regular basis, asking "where are my parts where are my parts"... I'd paid them via paypal and they took the payment, to make matters worse. I never once received a reply from them. I must admit I was too busy to take them to task with Paypal or whatever, especially considering it was maybe $10.

I received an email from them last week saying "sorry, problems in real life got in the way, your parts are now sent..." This is the same BS I (and apparently many others) went through with Best Resin.

Maybe I'm just on a soap-box here, but I could've sworn selling items online WAS REAL LIFE!? You don't have the decency, business sense or simple MANNERS enough to at least post a note on the front page of your site saying "Sorry, we're away for now" ??? A YEAR not reading your email or bothering to take 10 seconds to update your website's homepage? If you had to take a year off for something else, why did you leave your online store open for business, giving people the idea that everything's fine and to order away?

I dunno if any of you guys ordered things from them in the past year and received this email too... I know I'm sure not bothering with their services in the future. I had a lot of unfortunate things happen with my business too, including closing the online store part of it, but I was cognizant enough to let people know.

[rsxse240]

I bought a hood, some of those weld wheels, and some other parts from them. I received my order in about a week, but I bought my stuff from their ebay store. maybe their ebay buisness is doing much better than the internet store? who knows. I guess you can only please all of the people some of the time, or some of the people all of the time, right?

[ZoomZoomMX-5]

Originally Posted by rsxse240

I bought a hood, some of those weld wheels, and some other parts from them. I received my order in about a week, but I bought my stuff from their ebay store. maybe their ebay buisness is doing much better than the internet store? who knows. I guess you can only please all of the people some of the time, or some of the people all of the time, right?

Not quite; they've cleaned up their act dramatically as of late, but Tigeraid's experience was the norm for the past couple of years. Only in the past month or so did they get back to "business" and start seriously filling orders from the past two years, ones that were paid for upon receipt. They were completely non-communicative and lost a ton of customers and respect. They're obviously trying to mend their ways now, and a lot of thoroughly PO'ed customers are happy now to have their parts, but the lingering effects of their horrible way of running their business will last for a long time. I would only "trust" an Ebay transaction for them, since the feedback seems to keep them a bit more honest. But realize they were selling under another Ebay handle for a long time and were booted from Ebay, they were booted from Paypal, they don't take credit cards anymore because of the huge number of customer complaints, and the Ebay handle they are on now is an old one that was just recently resurrected. Buyer beware. Very nice product, but their history is riddled w/problems.

[bobss396]

I only bought from them on eBay, going back to 1999. At least there you have some sort of recourse if the parts don't show up in a reasonable time frame.

Part-time resin casters traditionally get themselves in trouble when the demand exceeds what they are able to crank out. I tend to buy my resin at shows, exceptions being from Norm Veber (Replicas & Miniatures of Maryland) and some items from Modelhaus.

Bob

[stevezaj]

I bought a chassis, some engine parts etc. Came in about a week, quality of casting is good to excellent. Recommended.
Steve Z.