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#1
02-05-2002, 12:22 PM
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Somebody’s pissed…
…namely ME!!! Right now, AT&T “Broadband Internet” can take a long walk off a short pier for all I care. My internet service went down Friday, February 1st, around noon EST, and it STILL is not back up yet. That’s approaching 100 hours straight!!! This really sucks
 Just thought I’d share.
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#3
02-05-2002, 01:41 PM
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I'm sorry to hear that JD. Hopefully it will be back up and running soon. If it doesn't, I'd call the company and inquire as to what exactly is going on. Good luck!
__________________
"Nothing great was ever acheived without enthusiasm." Interpret as you like.  AIM: RbeccaBrown Taranaki: "roses are wonderful plants,but they do attract parasites...and the harder you cut them back,the stronger they return.They smell sweet,their faces are soft and pretty,and they can defend themselves with sharp thorns where neccesary....but left untended,and without support,a simple gust of wind can leave them shattered....but not forever....the roots of the rose are strong,cut the wood back,and it will always bloom again."
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#4
02-05-2002, 02:47 PM
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Make them credit your acct!!! Too bad you can't bill them for lost revenue!
__________________
Why isn't common courtesy more common?
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#6
02-05-2002, 05:44 PM
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YA i know how u feel JD, my broadband took a shit bout 4 weeks ago and well guess what... its still down!!!!!
i waited on the phone for there technical suport for 3 hours on hold a couple of times and well i just dont have the time to do that. Im on Earthlink and there supose to have the best technicla suport around.... ya if u cant get through waiting on hold for couple of hours... but im gona have to tell them im not paying the 50 bux for broadband this month but the 20 bux for dial up instead. man this blow chunks 
__________________
"Fear is the path to the Dark Side..., Fear leads to Anger, Anger leads to Hate, Hate leads to Suffering…" -Yoda
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#8
02-06-2002, 07:16 AM
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Quote:
__________________
Why isn't common courtesy more common?
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#10
04-11-2002, 12:58 PM
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Something is really screwy...
Some of you may know that my internet went down Feb. 1st, was restored (after a very stupid error by AT&T) on March 24th, and now as of yesterday, is back down again. It's a different problem this time, so I really don't know what's up. Don't even know if AT&T is to blame this time, but nevertheless, I'm pissed!! :zx11pisse
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#11
04-11-2002, 01:49 PM
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I was on AT&T @home like 2 years ago (I was too far from a DSL ready CO). It was great, but did seem to bog down and/or go go offline occasionally. When I moved I got Earthlink 1.5 linesharing (1.5down/384down ADSL, over voice line). My pops house has 384 SDSL through my company and hasn't ever been down. I on the other hand had to use my connections to get my Earthlink line up at my place in the 1st place - they have a terrible install process, order placement support and customer sevice. Hold times with them suck bigtime (like 15-25 minutes) and their loop troubleshooting is remedial at best. Once I finally got my circuit up, they sent me the wrong equipment and didn't have UPS tracking numbers on top of that. Outside of anything Earthlink related (homepage, e-commerce, customer support) the actual connection is good.
OH! Almost forgot. A little FYI for you folks out there on Earthlink DSL. DO NOT OVERPAY YOUR ACCOUNT. There was a bug a while back in the Earthlink automated accounting system that caused their system to submit disconnects against accounts that showed a credit. A lot of people who sent in like 2 months pay when only 1 month was due had their circuits disconnected. Make sure you get the credit card auto pay set up or pay the exact amount only because as of today I still hear about it happening sometimes.
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