Ordering from www.hiroboy.com

[Barabakin]

Hello all.
I very much would not like to write such here. But alas such is our life.
I a beginner моделист. And already bought on hiroboy.com twice and both times of a parcel reached in time and in time. I was very happy to the third parcel.
08/29/2009 I have ordered on hiroboy.com three models. Order #18780.
At first the order long hung in a condition "Pending Dispatch". But after numerous letters, Steve has answered:
"Paypal's Terms state we need to send orders to Israel we must use a
trackable postal service
this means we can either refund the total order and cancel or ask for
the extra postage cost s of 4.40 GBP
I have sent a paypal payment request."

I have paid, I after all all the same wished to receive three models.
And again after numerous letters I have received "Your order has been updated to the following New status: Items Sent (Airmail)".
And all. After that more than two months Steve does not answer letters. I have not received a parcel. That can who has similar experience can help me council?
In advance many thanks.

[koksik]

Maybe Your parcel lost I order plenty of times from Hiro, and my last order was 3 weeks ago, and I'm still waiting for my parcel And Steve is very busy, that's why hes not answer for mails. Try call to shop.

[klutz_100]

Why don't you use the tracking number to find the parcel???

One thing you can be pretty positive about - if Steve says he sent it, he sent it.

[Barabakin]

klutz_100
Because Steve has not given me it. And at me that it has sent the big doubts. It could would like to answer the letter. While all speaks about that that it sent nothing.

koksik
Thanks. I will try to call.

[TurboGuru]

Sorry to hi-jack this thread but I too have tried to contact Steve twice by email concerning some queries about his zero paints.... I will not place an order until my questions have been answered.

I have been writing to [email protected] as stated on his web site but 0 response. Both emails were about different products too and sent at least 5 days ago.

There is a support email address, but I am trying not to use this as Steve says it is for paid orders only...

Whats the best way to get into contact with Steve?... His shop has many great products but without my questions being answered I cannot buy the paints I require.

Ps. I have bought products from hiroboy.com only once and it was a speedy delivery so I know he offers a good service.

I may have to end up making a call to the store.

[Porsnatic]

I contacted this guy for some paints, and he never got back to me!

[imwanted]

i have ordered 2 times from hiroboy.
last was this summer and i got it in just some days.
the first time is allmost 2 years ago.
i never recieved the package and sendt a mail. got ansver that he was going to look into it and then i never heard from him again on any mails.

[koksik]

Becouse Steve is very busy, the best way to contact is call to shop.

[imwanted]

if he is so busy i think he should hire another person/secretary to help him out when he got a big place like that. and calling them would't help much as i got speaking problems

[amusegt1]

Steve does not have the money to hire another person. Keep in mind that his store is no where near as big as HLJ, 1999.co.jp, etc. Its almost a one-man operation.

Regarding lost packages - Steve has no control over packages after they are sent. The packages are prone to be sent somewhere else other than their final destination. And if the package was sent to the wrong address, it could take at least 2 months minimum for the package to be sent to the correct address. In addition, the person who receives the package by accident could keep the package for himself and not return it. - Yes, there are people like that in this world. The world is not perfect.

And Koksik is correct, the best way to contact Steve is by phone. If you worry about long distance charges, i suggest that you use Skype to call him.

[jano11]

Originally Posted by amusegt1

Steve does not have the money to hire another person. Keep in mind that his store is no where near as big as HLJ, 1999.co.jp, etc. Its almost a one-man operation.

Regarding lost packages - Steve has no control over packages after they are sent. The packages are prone to be sent somewhere else other than their final destination. And if the package was sent to the wrong address, it could take at least 2 months minimum for the package to be sent to the correct address. In addition, the person who receives the package by accident could keep the package for himself and not return it. - Yes, there are people like that in this world. The world is not perfect.

Too many excuses needed, me thinks.

As far as I'm concerned I had only positive outcomes to my deals with hiroboy, but maybe he should hire someone at least part time to help him with dispatching the orders and other easier stuff.
Looks like his business can't grow otherwise and even worse customers might avoid him if the negative feedback starts to make it's way into his business.

[imwanted]

how am i able to speak with him on skype when i cant on normal phone. skype doesnt come with any written to audio converting as far as i know.

if he doesnt can afford to hire another person he should find a way to expand so he can afford it or another way to deal with it since i have read
more than this complain the last year abouth hiroboy. and people with oral speaking problems and are bound to email contact is just as much a costumer as the one that can speak.

if he has sendt the package wrong he must have written the wrong adress since there is not any adresses close to the one i got and the pack is keept at the post office until i can pick it up.

but this is a loong time ago and i dont think i will ever se the package.
i will still shop at hiroboy but not any orders with high value.

[tuned.by.twenty]

Steve is stuck in the middle. He's busy which is great, but he's busy, which is bad. With the size of the business he sinply can't take on additional hands. It's not as simple as just expanding and suddenly hiring employees. Considering the popularity of Hiroboy, and the fact that it's all done by him, he's able to run it extremely well. Unfortunately there is the odd hiccup, but it happens. I agree that better communication would be nice, but it's still possible to get in contact with him, and I can relate to juggling so much with just two hands so I know what it's like for him. Maybe in the future he can expand the business and hire someone else, but if he can't now then it's as simple as that unfortunately.

[star21]

Yep, I have sent several inquiries to for zero paints in the past but have never gotten a response... EVER. It is quite alright though as I already knew what I was getting in to. I had read earlier threads stating he rarely, if ever answers e-mails so it was a complete shot in the dark.

When I ordered parts from him before I've never had problems. I understand most people would like to get answers before purchasing so it is quite a dilemma.

Maybe he can create a separate customer inquiry forum or a twitter page for his site for easier support?? *shrug* That is quite the problem of growing pains with small businesses turning into a popular and more mainstream business. This is where most businesses will either ride the wave or sink to the bottom.

[Barabakin]

Thanks all responded.
It seems to me that we do not discuss here Steve's problem. Certainly it is interesting to me to learn about its problems. But me as client they do not interest. I have come to buy models. I have paid for them. I have carried out of all obligations from its part. I did not tell to Steve about the problems. Why I cannot receive after all the models? If it cannot or is occupied that let will write about it on a site. I will warn also I will not buy. Let does not work. Or let employs someone.
In general it is a lot of words, and result zero.