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| Car Modeling Share your passion for car modeling here! Includes sub-forum for "in progress" and "completed" vehicles. |
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#1
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Just wanted to pass along a cool story about SMS...I had purchased two SMS PE sets from an online retailer and when i received them, one of them was missing a small little second fret. I emailed SMS and within a few hours they had responsed saying that they already mailed out a replacement fret! Now that is what I call customer service!
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#2
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Re: ScaleMotorSport
Good job SMS!
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#3
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Re: ScaleMotorSport
Had a similar problem with a detail set from the CLK-GTR. They called, made the situation right and all is well! They made a customer in me by doing what they did.
Daniel |
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#4
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Re: ScaleMotorSport
You will find nothing but great customer service stories about SMS
__________________
My name is Russell, feel free to use it. I'd rather be hated for Who I Am than be loved for Who I Am Not |
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#5
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Re: ScaleMotorSport
Yup, none better than Matthew and his crew at SMS.
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#6
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Re: ScaleMotorSport
Would you say how and where to contact them...?
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#7
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Re: ScaleMotorSport
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