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#1
08-08-2002, 11:31 PM
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Customer service my ASS
some of you may know that almost 3 weeks ago my amplifier died blowing my 2 10" subs
 So that Monady I took the am in to get sent away for reapir. It got sent away and then I wait. and wait and wait. after 4 days I go back to ask what is happening. The shop says it is there at the manufacturers for repair but can't be looked at until 3-4 more days. (i think oh well I'll wait) finally a week and 1 day later I get a phone call saying how much the repair will be and asking if I want to go ahead with it, I reply straight away "Yes get it fixed". So again I wait. and wait and wait I went back in on Tuesday (2 weeks and 1 days after dropping it off). No sorry its still not back yet so I got them to ring the repairer. OK it WILL be back here on Thursday and we will call you when it arrives. ('Sweet' I think, 'I'll have bass back by the weekend)Thursday rolls by and still no phone call It is now almost the end of the working day on friday and still no phone call  It's getting to the stage (3 weeks) that I am about to phone them and tell them where they can stick the amp cos I'm getting PISSED OFF
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#2
08-08-2002, 11:39 PM
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Well you know that I can totally relate to that one!
 I'm beginning to think good customer service doesn't actually exist anymore! (and when you do happen on the rare occasion to get someone who's actually good, it takes you by total surprise, which is really sad). Good customer service should be the norm not a rarity.
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My latest ride!  1998 Nissan Skyline R34 GT-t 
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#3
08-08-2002, 11:43 PM
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[Nasal American Female Voice]
Please hold, sir, and Ozriceboy will get to you as soon as possible. We value you as a customer [End Nasal American Female Voice] *Elevator Muzac*
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#4
08-08-2002, 11:53 PM
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Well I have come to a decision.
If its not back tomorrow morning (Saturday) they will be told I'm not paying for any reapir and they can stick it where the sun don't shine.
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#5
08-09-2002, 01:45 AM
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Quote:
 Aaaaaaahhhhhhhhhhh, the joys of having a $100 blankput radi (ith a snapped aeriael...........Someone.....PLEASE.....SOMEONE GET ME A NEW CAR AUDIO SYSTEM!!!!! 
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#9
08-09-2002, 08:27 AM
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This is just me, but Rockford Fosgate makes some very good amps. Just the price tag might be scary for some.
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Why do banks charge you a "non-sufficient funds fee" on money they already know you don't have?
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#10
08-09-2002, 07:53 PM
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Quote:
DVS - I'm looking at replacing it with a Kicker 5 channel amp to run the whole system:frog:
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#11
08-10-2002, 01:57 AM
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Customer Service
Here's an thought for you...
I'd better disclose I work in the market research industry so you take my spiel with the appropriate grain of salt or cynicism. Lot of companies do customer satisfaction surveys but a few do surveys of the satisfaction of.... wait for it.... their customer services staff... Based on what I've seen the happier the customer services staff the happier the customers... Why... you ask? Because those poor smucks who work for companies that just don't give a shit have to listen to the unhappy, irate and disappointed people who call them day after day... and they can't do a thing. They're human too and they get unhappy about it... So before you buy stuff try talking to the customer services as if you were making a complaint about the product and if they sound ... ... irritated ... ... unhappy with their job ... ... depressed ... ... cynical ... ... or surly.... ... be afraid... be very afraid...
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#13
08-10-2002, 11:04 AM
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Quote:
As for amps, I tend to rely on RF, MTX..........damn, been so long I can't remember the names of some others. Oh well, you get my point. But whatever floats your boat then.
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Why do banks charge you a "non-sufficient funds fee" on money they already know you don't have?
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#14
08-10-2002, 10:48 PM
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I'd never buy Fusion purely because who they have as an endorser for it.
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My latest ride! 1998 Nissan Skyline R34 GT-t
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#15
08-11-2002, 01:31 AM
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Fusion
And there was I thinking you wouldn't buy it because it wasn't as good
as someone else's product... If you get a minute have a look at this stuff - it's home audio but after wandering thru here whilst I was in Europe I can tell you it's the technophile's holy grail... however at 14,000 sterling for a speaker it's almost as spine-tingling looking at the price tags as hearing the output from these monoliths.... http://www.tagmclaren.com/great/sounds.asp
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I resent being called a misogynist and a psychopath... Contrary to popular belief I don't hate women I hate mankind in general and that makes me a misanthrope - Psychopaths engage in antisocial behaviour unknowingly - I have empathy and moral responsibility I just value my own personal needs more... that makes me a sociopath.
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