Window Dropped Out

[Xmasbabe]

Two nights ago we had some rain and sleet, yesterday morning the car was ice covered. I started the car, put the defrosters on, scrapped the side windows (down to the seal). Waited 5 minutes and left the house. I get about a half a mile from home, no hands on the window buttons and out of noplace, the front passenger side window just dropped into the door!!

Today the dealership tells me 4 other people had the same problem yesterday (not just Altima's a Maxima included). The tech wrote it up as "found regulator cables stretched/twisted tech also found widow glass retainer tabs that secure window glass to regulator assembly broken off window glass". It's an 03 Altima with only 45k on it! I could understand if it was the drivers window because that gets a workout since I smoke. But the passenger window, maybe 3 times a week it gets used!

Has anyone else had this happen?

[ernest1988]

yes how do we fix this I will do repair

[JustSayGo]

Tell the dealer you want the cost of the repair covered under warranty.

If they don't agree, contact Nissan Consumer Affairs. The number and instructions are in your owners manual.

Make the point that a window falling inside the door at 45k and being told by the dealership that it is a common Nissan problem that is not covered by warranty, is enough for you to consider purchasing your next car from a different manufacture. All your friends are shocked that this would even happen in the first place!

I think this is what some earlier posts are refering to about window regulators and more than likely falls under repair campain rather than safety recall.

Please contact us if you have questions about Nissan, Nissan vehicles, or Nissan dealers. If you need immediate assistance, please call (800) NISSAN-1 or contact your nearest Nissan dealer.

Nissan Consumer Affairs
P.O. Box 685003
Franklin TN 37068-5003
(800) NISSAN-1 (or 800-647-7261)
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[FixUrNissan]

Originally Posted by ernest1988

yes how do we fix this I will do repair

Before you Get all worked up .. It's not a window Regulator!!!
Its just a matter of reprogramming the window. The procedure is to Remove the door panel. After you do so , there will be a hole in the metal window regulator panel,or s small round tape , that has to be removed. there will be a button on the window motor.key on , window all the way up. it can go all the way up without using the auto feature. after window is up Push and hold button in after you have the button pressed put window down without using auto feature. after window is down count to 5 then release. Then put window back up with using auto feature. After window is up , count to 5 again. Then auto down and Auto up. Window should now be programed. If not try repeating procedure . If after 3 tries you can't get it. Recommend take to a dealer. Window operations may be considered an adjustment , and adjustments are only cover for 1 year 12k miles. Gl ..

[JustSayGo]

Excuse me for thinking.. actually making a wild uneducated and incorrect quess that this issue may be connected to ealier posts. I understand now that it isn't the window regulator!!!

There really isn't any need to get worked up at all. Sorry if I led you to that conclusion.

When a loyal owner purchases a vehicle, it is reasonable to expect that all the windows will do what their told for a long time, say 100k or 7yrs. It is also reasonable to expect that some windows in some vehicles may malfunction during this period.

When windows require maintenace to continue protecting future wives and their small children from harsh environmental elements on the frequent basis that seems to be indicated by this post, a policy adjustment is in order. The inconvienience is more than any one should have been subjected to in the first place.

Requiring owners to pay for this adjustment because the window didn't fail during the first year or 12k is wrong and only adds insult to their injury.

Letting the dealer or manufacture tell you any item like this window problem isn't covered by warranty and just taking the charge is wrong.

The expence of warranty claims is one thing that identifies problems and helps any manufacture make future improvements.

Asking for warranty coverage is not only reasonable, but the right thing to do. If you don't ask, you probably won't receive.

Interesting repair info. Evidently you feel many people may have trouble reprograming their window on their own?

Should consumers continue buying vehicles that fall apart and then pay for the repair or should they purchase better quality and coverage?