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#1
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Grrr ... Wrong Exhaust ...
I was patiently awaiting my Magnaflow for the past few weeks due to "backorder" ... I got home yesterday to find a big ole package at my door! Man I was excited until I noticed the sticker on the outside stated #15770 - '03 GM Hummer, not #15710 - '00-'02 Lincoln LS as ordered. So I checked the invoice and it was correct (LS); opened the box to verify. "Hello, shipping dept.?
Wake up please!!" I called Magnaflow since it was drop shipped from them and a RMA was set-up for FedEx Ground. So now I still continue to wait, both for pick-up and re-delivery.
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#2
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Re: Grrr ... Wrong Exhaust ...
Bummer.
(Get it? Hummer....Bummer....I crack myself up!)
__________________
Chris Gorman -LLSOC Forum Moderator- 2000 LS8 sport (lowered 2", LLSOC Intake, Magnaflow catback, tint, more..) |
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#3
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Yeah that does suck but it's well worth the wait!
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Ken Garrison 2001 Lincoln LSE Pics of my 2001 Lincoln LSE! ![]() LS Koncepts Luxury Sedan Aftermarket Parts |
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#4
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Re: Re: Grrr ... Wrong Exhaust ...
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#5
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Re: Grrr ... Wrong Exhaust ...
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Hey Ken, do you have the eyebrows ready to ship if I order today? Also, the McLaren "lower" grille - does that fit my front (see pic below)? Thanks!
Last edited by Lead Foot; 11-15-2005 at 12:44 PM. |
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#6
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Re: Re: Grrr ... Wrong Exhaust ...
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BTW, the LS is looking HOT!
__________________
Ken Garrison 2001 Lincoln LSE Pics of my 2001 Lincoln LSE! ![]() LS Koncepts Luxury Sedan Aftermarket Parts |
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#7
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Re: Grrr ... Wrong Exhaust ...
If you are handy, you can make one yourself. I did.
![]() ![]() ![]() ![]()
__________________
Chris Gorman -LLSOC Forum Moderator- 2000 LS8 sport (lowered 2", LLSOC Intake, Magnaflow catback, tint, more..) |
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#8
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Re: Re: Grrr ... Wrong Exhaust ...
Quote:
__________________
Ken Garrison 2001 Lincoln LSE Pics of my 2001 Lincoln LSE! ![]() LS Koncepts Luxury Sedan Aftermarket Parts |
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#9
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Re: Re: Grrr ... Wrong Exhaust ...
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#10
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Re: Grrr ... Wrong Exhaust ...
Here's the "instructions" I put together for another forum...
Quote:
__________________
Chris Gorman -LLSOC Forum Moderator- 2000 LS8 sport (lowered 2", LLSOC Intake, Magnaflow catback, tint, more..) |
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#11
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I will never have a company drop-ship an item again. I've been on and off the phone every day this week between Arrow Speed Warehouse and Magnaflow and constantly get the runaround. Let's put it this way:
Arrow sold me the exhaust ... they didn't have it in stock so sent a PO to Magnaflow to ship direct ... Magnaflow fudged the order and sent the wrong item ... Arrow tells me everything on their end is done, quite rudely I might add ... Magnaflow tells me they are awaiting a PO from Arrow to ship the replacement, and have been waiting since Monday when I received the RMA to return the wrong item ... as of today (Friday) I still have no answer ... meanwhile, I've been bounced around between 3 people at Arrow, and 2 at Magnaflow ... no one seems to know what to do ... WTF is the deal?!! I understand there is "red-tape" to spool through, but I'm out $650+ and still have no product or even a glimpse of when it will arrive! If the exhaust doesn't ship by Monday, I'm cancelling the order through Arrow and I'll let them sort out the whole stupid mess, soley due to their post-sale lack of customer concern. Magnaflow, while polite via my phone conversations really should suck-it-up and break the corporate operating procedure and send the replacement. They know the other unit is on the way back via the RMA pick-up validation from FedEx. They should take up the problem with Arrow off-line from the end consumer ... me! ![]() Crap happens we all know and I understand. But there really needs to be a better line of comunication between these two companies; and really, the retailer should be the one making the effort to please the customer and help resolve this mess!! My advice is to not buy from http://www.autopartswarehouse.com, which apparently does business as Arrow Speed Warehouse and All OEM Parts. Arrow staff I dealt with: Salesman - Buck, ext. 311: No care for customer concern post-sale. Sales Supervisor - Douglas Bowen, ext. 8225: Polite, but pawned off the repsonsibility to another associate. eCommerce Supervisor - Tony Beard, ext. 8568: Rude, doesn't return calls and shows no concern for end consumer. Arrow Speed Warehouse is located at 686 South Adams, Kansas City, KS 66105, phone # 1-800-255-4606. There ... I feel better ...
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#12
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Re: Grrr ... Wrong Exhaust ...
Thanks for the tip. I'll keep it in mind.
This isn't the first time we've heard complaints about Magnaflow cusotmer service, either...
__________________
Chris Gorman -LLSOC Forum Moderator- 2000 LS8 sport (lowered 2", LLSOC Intake, Magnaflow catback, tint, more..) |
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#13
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Re: Re: Grrr ... Wrong Exhaust ...
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Now, can anyone recommend a place to get Magnaflow stainless exhaust tips that are IN STOCK!??
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#14
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Re: Grrr ... Wrong Exhaust ...
I got some of my tips (I've got three cars running Magnaflow) from my favorote local muffler shop. They have shelves full of them and it's a locally owned outfit. Look around your area.
__________________
Chris Gorman -LLSOC Forum Moderator- 2000 LS8 sport (lowered 2", LLSOC Intake, Magnaflow catback, tint, more..) |
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