Help needed with a Tamiya kit...

[tonioseven]

Hi. I need for those of you wo have the new Tamiya Z-Tune R-34 to post complete pictures of the unbuilt kit if possible. I got mine and it only came with one front bumper, the original V-spec bumper. I've gone back and forth with HLJ about the situation and they insist that it only comes with one front bumper. Please help me if you can. I've even sent them pictures from Tamiya's website showing the test shots that clearly show the newer front bumper. Hopefully I'm wrong but if I'm right, they've just lost a very good customer. Thanks for those that can help me. Antonio

[CADguy]

There are 2 bumpers in the kit. The original bumper is on the sprue, and the new bumper was packaged in the bag with the body and tires.

[tonioseven]

That's what I keep telling them but they insist I'm wrong.

[Vric]

Look on Hobby Search Second picture, inside hte body, you see a second front bumper in the back window of the body.

[tonioseven]

Thanks Eric and Matt

[Hiroboy]

This is mine purchased from HLJ, Hope it helps

[tonioseven]

Hopefully it does. Thanks Steve. Ardith Carlton is starting to frustrate me with her "kind words" regarding there being only 1 bumper. I'll take my money elsewhere if I need to.

[ZoomZoomMX-5]

Originally Posted by tonioseven

Hopefully it does. Thanks Steve. Ardith Carlton is starting to frustrate me with her "kind words" regarding there being only 1 bumper. I'l take my money elsewhere if I need to.

Refer her to this thread.

[Eric Cole]

One more in agreement that there is two (2) front bumpers included with the kit and I bought my Z-Tune in person at the HLJ booth at the Atlanta IPMS Nationals this last weekend.

[tonioseven]

Originally Posted by ZoomZoomMX-5

Refer her to this thread.

I have and hopefully I can get this problem resolved soon

[CADguy]

Originally Posted by mach1_2003

One more in agreement that there is two (2) front bumpers included with the kit and I bought my Z-Tune in person at the HLJ booth at the Atlanta IPMS Nationals this last weekend.

I bought mine from the HLJ booth this weekend too. I purchased it directly from Scott T. Hards.

[flyonthewall]

Originally Posted by tonioseven

I'll take my money elsewhere if I need to.

You know thats not true really

[tonioseven]

Originally Posted by flyonthewall

You know thats not true really

Problem solved...


Hello, Antonio-

Right you are. Our parts department has your order information, so will
be contacting Tamiya despite what I wrote (sorry, must've been rattled
from today's earthquake).

--

Ardith Carlton
HobbyLink Japan Customer Service
http://www.hlj.com

>Thank you but it's a Tamiya part, not Takara. Take care. Antonio
>
>HLJ Customer Service <[email protected]> wrote:Hello, Antonio-
>
>Thank you very much. We apologize for the confusion! Our parts
department
>will contact Takara again to get the missing part, and will e-mail you
soon.
>
>We're very sorry for the delay and inconvenience to you. Thanks for
your
>patience, and your business with us!
>
>--
>
>Ardith Carlton
>HobbyLink Japan Customer Service
>http://www.hlj.com


I also included a link to this thread. Thanks again guys!!

[ZoomZoomMX-5]

It always helps to have photographic evidence. I had a very badly damaged box/kit arrive from HLJ, I simply took photos of the damage and soon I had a fresh kit on my doorstep. The damaged kit is still salvageable, a few internal parts are messed up but the body/glass amazingly enough survived.

[Amazon]

eh, "A picture says more than a thousand word" come to mind. Good that they fixed it and admitted their fault. Not every company who does..