2002 GC Service Bulletins

[nvhbob]

I am looking for a copy of Service Bulletin # d-03-12 or TSB 24-004-04 covering the AC compressor. Mine went out @ 62K and I was told by my service guy that there was no warranty coverage. I come home do a little research and find that there is a "secret warranty" (is that like double secret probation?) covering this and I need to get my hands on it and recover the $865 I spent on the repair. Please help

[HiRez_L]

There are no TSB's like that for the 2002 Grand Caravan, the only ones they have for that year and model are B05, as follows:
Make: DODGE
Model: GRAND CARAVAN
Year: 2002
Type: ANY
Service Bulletin Number: B05
NHTSA Item Number: 634264
Summary Description:
SUBJECT REGARDING THE POWERTRAIN CONTROL MODULE (PCM) MAY CAUSE AIR CONDITIONING COMPRESSOR FAILURE FOR RS MODELS. *SLC

and c20, as follows:
Make: DODGE
Model: GRAND CARAVAN
Year: 2002
Type: ANY
Service Bulletin Number: C20
NHTSA Item Number: 10002055
Summary Description:
POWER STEERING FLUID COOLER HOSES MAY SPLIT AND CAUSE A LOSS OF POWER ASSIST - CUSTOMER SATISFACTION NOTIFICATION NO. C20. *TT

I'll see if I can find a TSB 240404 or d0312, it may have come out for a different year caravan.

[HiRez_L]

I found this one, which, while it doesn't address your problem, may interest lots of other folks who have complained of leaks in the passenger side of the cabin . . .

Make: DODGE
Model: CARAVAN
Year: 2002
Type: ANY
Service Bulletin Number: 2400802
NHTSA Item Number: 635694
Summary Description:
CUSTOMER MAY COMPLAIN THAT THE HVAC DRAIN WATER LEAKS UNDER PASSENGER SIDE CARPET. *TT

[HiRez_L]

I found this:
Hidden warranties that we know about

Most auto companies will voluntarily fix common problems that are basically due to manufacturing or design defects. For example, Chrysler covers the four-speed automatic transmissions from some years through 10 years or 100,000 miles. A neighbor received a new body computer on his long-out-of-warranty minivan for free. Call 800 992 1997 if you live in the US - it can't hurt to try. (Note that Chrysler is not the only company to have a "silent warranty" - it is a widespread practice).

Dan Myers noted that 2001-2003 minivans with the 3.3 or 3.8 liter engine have an air conditioner compressor warranty extension to 7 years, 70,000 miles if they fit the following description. This includes not just replacing the compressor and related lines, but also checking the computer to see if the correct software is used, and checking (and presumably replacing) the receiver-drier. See warranty bulletin D-03-12 or TSB 24-004-04. This applies specifically to "RS vehicles with the 3.3 or 3.8 engine (sales code ega, egh, or egm) and a single a/c system (sales code haa or had) built on or before February 23, 2003 (MDH 0223xx) or a dual a/c system (sales code hbb) built on or before April 1, 2003 (MDH 0401xx) and RG vehicles equipped with a 3.3l engine (sales code ega) and a single a/c system (sales code haa, had, or haj) built on or before April 7, 2003 (mdh 0407xx) or a dual a/c system (sales code hah) built on or before May 27, 2003 (mdh 0527xx)." The problem is failure due a lack of lubrication (presumably the updated software periodically runs the system to ensure lubrciation.

But I haven't found the actual TSB yet.

[HiRez_L]

I did find this one:

24-005-03 JUN 03 A/C - System Inoperative/Compressor Failure

But it's not the same TSB number, you want details on that?

[nvhbob]

Yes if it covers a failure of the AC compressor on a 2002 Grand Caravan Sport. Thank you

[nvhbob]

Originally Posted by nvhbob

Yes if it covers a failure of the AC compressor on a 2002 Grand Caravan Sport. Thank you

24-004-04 supercedes 24-005-03

What is an RS or RG vehicle? Is that a trim level or something?

[nvhbob]

What is an RS or RG vehicle? Is that a trim level or something?[/quote]

[nvhbob]

Sucess!
Wrote a letter to DCX Customer Service center requesting reimbursment for repairs and voila! 5 days after they received the letter I got a check for the full amount.
I'm still PO'ed with my deal and will not be going back there and will let everyone I know not to go there either. 5 star service my A$$

Originally Posted by nvhbob

I am looking for a copy of Service Bulletin # d-03-12 or TSB 24-004-04 covering the AC compressor. Mine went out @ 62K and I was told by my service guy that there was no warranty coverage. I come home do a little research and find that there is a "secret warranty" (is that like double secret probation?) covering this and I need to get my hands on it and recover the $865 I spent on the repair. Please help