HLJ Order Arrived...Problems included

[ImolaEK]

Well i get home and on the steps i see this really small box on my steps and first thing i ask myself was did i order some rims or cars from HLJ? The box was soooooooo small. They managed to fit two model cars and a Drift Parts Set in this really small box. Well luckily non of the car BODIES were damaged (only the Civic EG which one of the pillars is broken) As i go on to inspect the kits i find in the Spoon Integra that the rims look a bit funky. As i go to take them out i notice that on the first rim 2 out of the 5 spokes on the rims are missing! and on the last rim there is a huge chunk missing off the lip was missing. What do you guys suggest? Does Fujimi have customer's service or something? I mean i wouldn't want to end up buying a set of Spoon SW-388's for something that wasn't my fault!!! Do you think HLJ will help out?

Here are pictures.

[Kasso]

[email protected] ?

[tonioseven]

^ Yes! Contact them at the email addy above and they'll resolve the problem for you; if possible, send a picture or two just to help clarify the case.

[ZoomZoomMX-5]

Absolutely contact them! I had a badly damaged box arrive here, with a number of pieces damaged in the kit. I took pictures, sent them to HLJ, and they sent me a whole new kit after saying the "damaged parts would be replaced". Take pics of ALL the damage, and the messed up parts, refer to your order # as well.

[ImolaEK]

Well i have contacted them about some other order i made through [email protected] about the payment issues that im having with them and that was Tuesday and still no response! I will try one more time guys! Thanks for bringing my hopes up!

[mike@af]

When you guys get these broken pieces, do you have to send them back? If not, I want a bunch of broken ones to kit bash

[tonioseven]

It will take a bit of time but they'll respond. No Mike, you get to keep the broken stuff usually.

[El Krammito]

i usually get an immediate response. you keep what you have and they send you whatever it is that you need for replacement. one time i ordered an ae86 trueno model and they sent me an aw11 mr2 model. i got to keep that no charge and they sent me another trueno model.

[ImolaEK]

Hopefully they can help me out. I just finished sending an Email to them. I just realized the front lip on the Integra was also broken! I mentioned also about the Civic Hatchback having a broken pillar. Hopefully they can help me out! I don't want this to be my last order from them They have too many cool stuff!

[Tikiman]

I just sent them a complaint also about a wheel nut in my GT40 kit. It is a very minor thing compaired to your problems, but it is something that is very visible. Otherwise i couldn't have cared less. See what they say. If anything.

[ImolaEK]

Originally Posted by Tikiman

I just sent them a complaint also about a wheel nut in my GT40 kit. It is a very minor thing compaired to your problems, but it is something that is very visible. Otherwise i couldn't have cared less. See what they say. If anything.

Sorry to hear that. Its true though, small things could sometimes make a very big difference in your model!

[Tikiman]

Yepp. That's what i said in my email to them. Apart from that though their service was excellent. " weeks from japan to sweden is fine by me and they do a really good job of packing the stuff.

[Vric]

I needed help once, and HLJ shipped me the replacement part.. It take some time (I think they order it from Fujimi/Aoshima/Tamiya directly, so it might take some time.)

Send the picture with your email ! asking for rims replacement is a bit strange and they might ask you a return if you don't

[PlumbedandWired]

I have nothing to add but I'd like to say thanks for starting and contributing to this thread. HLJ just shipped my order today. I'll be having a good look through the parts trees when it arrives!!

[primera man]

Get on to them straight away and you will find them very helpful and will have you sorted out in no time.