Received my HLJ order.. but sad

[Vric]

Well it was the second time I ordered from HLJ, and now I have received a crushed box. the Bomex RX7 and Wald Altezza box was very crushed.. I opened the RX-7... everything look fine.. some part out of sprue, but clear part and body are ok.

Open the Wald Altezza box... damn, the Body is crushed, windows is cracked and front bumper in resin is cut in half... Damn I hate when that happen to me.

Can't take picture for now since my digicam is out for services (why you don'T have update from me for a couple of weeks now)

[V1nce]

if i remember correctly theres a faq on the HLJ site about this subject that reads ...

"My order arrived, but it was damaged in shipping.
Please do a careful inspection of your merchandise. If the "damage" is limited to the outer box of the product, such as a crushed corner or bent lid, we ask you to grin and bear it if at all possible (this doesn't happen very often). If actual kit parts have been broken (not just fallen off the runner), or a completed item has been damaged, e-mail us at [email protected] and we will arrange supply you with replacement parts or a new item (at our discretion) at no charge. In some cases we may request that you return the damaged item to us, but in these cases we will credit you for the postage you pay to do so.

In addition, if you ordered a large item that was shipped by "parcel" class (i.e. there was a light green shipping label stuck to the box that has "Postal Parcel" printed at the top), then you are entitled to compensation from the post office of at least 8,620 yen, but no more than 21,710 yen depending on the weight of the parcel. You do not need to have insured your package to receive this compensation. Exact procedures vary by country, but you should start by taking your order and the shipping box down to your local post office, showing them the damage, and inquiring about the procedure for filing a damage claim. If you happen to take delivery of your package from your mail carrier in person, and there is obvious damage, ask him/her to witness your opening the box, and get the carrier's name to bolster your claim.

Notice to Toy and Model Collectors: While HobbyLink Japan appreciates your business, we regret that we cannot accept requests for compensation or replacement of merchandise due to superficial shipping damage to outer packaging, such as bends, creases, minor crushing, etc. While we carefully package everything we ship in brand-new boxes, some cosmetic damage will occur from time to time with any mail-order service. We will happily replace items if the actual product is damaged, but if you absolutely must have an item with a "mint" condition outer box, we recommend you make your purchase from a shop that caters to collectors."

hope that helps

[Vric]

I will try to contact them.. I promessed myselft that would be the last order i made of the year, but if they ask me to send it back, i will need to order something to take my credit back.. ahh damnit..

it look like someone that sit on the box....