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#1
04-04-2014, 02:04 AM
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Great Service from SLM 43
It's worthwhile sometimes to recognize great service when you come across it and not just to complain about poor service. I thought I would share my recent experience with you.
Quite a few years ago I bought a 1/43 kit made by SLM 43 brand from Atelier Christian Gouel. I started building it last week and noticed that a couple of the parts had been incorrectly put in the kit when it was being packed. I wrote to the company to ask about the availability of the correct parts. Christian replied immediately, offered to provide the correct parts and they arrived in my post box about 5 days later (including a weekend!). Christian not only produces a phenomenal range of high quality kits (all mastered by his atelier), he also clearly values his customers. Outstanding 
__________________
Guideline for happy modeling: Practice on scrap. Always try something new. Less is more. "I have a plan so cunning, you could put a tail on it and call it a weasel" - Edmund Blackadder 
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