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#1
06-10-2003, 01:16 PM
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My Story: How I got screwed by AT&T
Let me start of with a little background. After being tired of AT&T's poor wireless service, bad recpetion, missed calls, dropped calls, etc, I switched over to verizon. I had a two year contract with AT&T so I was just going to let it expire. I call to lower my plan down to the cheapest, $20 a month. I get off the phone thinking everything's fine.
A month later a $600 bill shows up in the mail, I clearly thought someone made a mistake. I call up customer service to dispute my billing error and am I suprised. What happened was they back dated my billing change to the first day of the billing cycle. Meaning all 700 minutes I used were charged. They told me I was supposed to know this ahead of time. When I called the first time no one told me that it would back date, I explained this to the call center but to no avail did they budge. Since then I have called 27 times, all documented, trying to get my bill reduced before it was reported to my credit. I have been promised a manager would "return my call" or "get back to me as soon as possiable" but promise has been fufiled. I requested an arbitration packet to be sent but that costs $150 to dispute with them. I know this is illegal and does go against contract law, but I don't know what to do. I am currently debating drive my beater volvo into their office, I am so fed up with AT&T! Any suggestions, sorry for such a long post/rant. 
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#2
06-21-2003, 05:38 PM
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i had a very similar experience, but with verizon wireless....
if they persist that you knew you would be backdated in your billing to you new plan, and that was somehow mentioned in the calls....ask for them to bring up the recording of the phone calls...don't pay...when you do call ask if your conversation is being recorded, if not, ask that it is....bring up that they are damaging your credit since you're not paying...as soon as you call, be calm and ask immediatly for a supervisor...keep asking until you get to the top person at the cubicals....then tell that person to bring up your entire history, let him review it, then instruct him to be quiet while you tell him the situation... best of luck  -Sena
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#3
06-22-2003, 02:02 AM
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All cell phone companys are the same, they try to get more money out of you any way they can. What ever happened to the saying the custumer is always right.
__________________
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#4
06-22-2003, 04:33 PM
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shitt deal dude
 , I hear so many of these stories that why I dont own a cell phone
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#5
06-23-2003, 10:54 AM
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Screw it. Drive that beater into AT&T. Make sure you take pictures afterwards.
Totally kidding, don't do that. That would be evillllll!
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#6
06-25-2003, 11:19 PM
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Call one of those "trouble shooter reporters" on a local news program and see if they'll take your problem to the TV airwaves.
I work for one of those "BIG" telecom companies, and I feel for you. The customer is always last these days, widgets count, customer satisfaction is out the window.............
__________________
I may be a rat, but I ain't no snitch!
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#7
06-27-2003, 11:04 PM
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atti
i worked for ATTWS and i know what your saying, and where i used to work, there was a 60 day policy about rate plan changes....if you were misinformed, then they usually do a rerate. now, if you called back 2 or 3 months later, you won't get shit. also, if it notated "customer advised of backdating..." thats tough to fight as well. and guess what people, the dont' record every convo, imagine, they get something like a million calls every couple weeks per call center, they have probably 30 centers, do the math, they can't record everything. believe me, i have talked to many customers and some of them have legit stories like yourself, but a lot of people (and i mean a lot) are credit hounds, and they get no where...the common complaint, 'i didn't use all my anytime minutes, can i get a credit?' FUCK NO, they aren't refundable. how bout ' i know i used too many minutes, what can u do for me?' NOTHING, imagine if you put 10000 more km's on a leased car, drove it back to the lot when returning it and asked 'what can u do for me' NOTHING, but good luck, i think you have a legit case, keep asking for the rerate policy! if within 60 days, you may have a point.
p.s. please don't yell at the care rep, he/she has no control over policy
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