I need cable internet tech support (Kris?)

[Heep]

OK, I'm getting pissed here.

I have cable internet through Rogers@home. It was working basically flawlessly until yesterday. I could use it for about 2 minutes, then it would stop responding. I can run "winipcfg", release all, then renew all, and I'm good to go for another 2 minutes before I have to do it again.

I looked for a solution in the troubleshooting book, followed the instructions, and it had no effect. I called tech support. While on hold, I heard a message saying something to the effect of "If you are calling regarding recent connectivity problems, review the e-mail that was sent out during the past week detailing the change from static to dynamic. Follow the instructions in the e-mail, reboot your computer, and connectivity should be restored." Well, I didn't get the damn e-mail. After 52 minutes holding, the tech guy finally picked up. I explained my problem, and he walked me through exactly what's in the book. Again with no effect. He must have assumed that all is peachy, because he said "It should be working fine now. Have a nice night." and hung up before I even had a chance to tell him that doesn't work. And I'm not about to wait another 52 minutes.

Can anyone with tech experience help me? Or does anyone have Rogers@home, and have the e-mail?

[kris]

Well, if it was a email regarding the change from a static IP to a dynamic, maybe you should check to make sure you are not set otherwise?

I really dont know much about cable, I am a DSL person myself

I will look around, and see what I can find. A good site to maybe star would be www.dslreports.com

[Heep]

I'm assuming they're changing people over from static IP's to dynamic ones, and that that requires some action on my part. I just don't know what the action would be....