Contacting Hiroboy

[jano11]

Originally Posted by Hiroboy

This should not happen at all we.
We did experience some for the "Signed For" labels were falling off the boxes as the sticky area is not big enough, these are now also taped on the box.
But if it was a genuine mistake we will of course refund you.
Yes I do make mistakes now and again
I just wish I was as perfect as my customers, but I'm not...

You're already on the right way when you acknowledge your mistakes!
I'll get in contact with you for the mistaken shipping method.

[Tibi Keke]

Hi Steve,
I tryed a couple of times to buy some paints and clear coats from your shop but everytime i send my order to you something is happening and your website drops me out becouse i'm blocked by the vendor. Can you tell me what it means or how to proceed?

[wadny]

Steve,

I sent you an email to support@hiroboy on Nov 13, and another email to admin@hiroboy on Dec 1, but I will try again.

Larry

[Hiroboy]

Originally Posted by Tibi Keke

Hi Steve,
I tryed a couple of times to buy some paints and clear coats from your shop but everytime i send my order to you something is happening and your website drops me out becouse i'm blocked by the vendor. Can you tell me what it means or how to proceed?

The credit card handling company has some restrictions on certain countries and zone like Russia and Indonesia etc which are know for fraud,
unfortunately this stops real customers paying, this is to protect our business
as loads of people every year want to use stolen credit cards.

For those countries we recommend Western Union therefore they can only send CASH and that is far safer, Yes I know the fees are high in places, but get friend to club together and spread the costs .
Regards Steve

[Tibi Keke]

Thank you Steve for your answer. Well, i don't live in Russia, but also not so far away. I'm disepointed becouse exactly your webstore where i could buy everything i need, is restricted by paying with Credit Card. Is interesting, buying by Credit Card in Germany and Belgium is not o problem and are no restictions. I will get some informations to see if transfering the money by Western Union is an alternativ, if not i will need to look for alternativ paints and clears.
Thanks anyway!

[wadny]

Well, I finally contacted Steve via email, and he has re-shipped the order. I hope this one makes it here! Thanks to Steve for dealing with the problem and doing the right thing.

Larry

[wadny]

Just to follow up, I received the order today! Thanks again to Steve for resolving this problem. I also promise that if the original order ever shows up, I'll return it to Steve. I guess my mistake was in not being more persistent with my emails. By the way, excellent packing job on the order.

Larry