2005 Yukon Denali - I am so pi$$ed !!!

[Cusser]

For at least the second time, the sunroof on the 2005 Yukon opened by itself, Mrs. Cusser did NOT touch the button. This time I'm unable to get it to close. After she had some issues with it a year after we got (2010) I had figured that as long as she didn't use it no problem. So now no motor noise, no movement , no nothing.

Sometimes after a "no nothing" situation it would miraculously work the next day, all by itself, no disconnecting of the battery. If I'm fortunate to have that happen again, I'm pulling out the fuse for it. I should have done that fuse-pulling before - might cost me a big repair now. So I feel stoooopid now that I didn't pull the fuse then. Obviously removing the switch wouldn't have helped, don't even know where to look to find the motor for it.

Any help on how to close would be welcomed. The manual just says how to close it and hold it there to reinitialize, which of course I can't do...

[j cAT]

I never worked on these sun roofs but my guess is based on other GM switches it is the control switch. removal procedure of this is what you need and using a meter see whats going on.

pulling the fuse when it was closed the wife would be unhappy.

[Cusser]

New switch fixed it. Dealer. I'm suspicious, I couldn't jump the wires there, had power there. Never did find a good wiring diagram of the sunroof though.

[j cAT]

Originally Posted by Cusser

New sunroof switch fixed it. Never did find a good wiring diagram of the sunroof though.

like I stated before I never worked these sun roofs. I did some looking up on these and some recommend removal and cleaning oiling with a non detergent 20wt oil and if any rust is found prime paint to control.

with the dust storms out your way you may have a lot of dust grit in the guides. I would use an air compressor and blow out the tracks and see about some lube to reduce drag.

the switch failing is what I guessed. GM is installing cheap Chinese electrical components more and more.

when I come out your way this September I hope those sand storms do not develop.

[Cusser]

This was a made-in-Mexico switch that was on there. Surprisingly inexpensive, I must say.

I don't have All Data, didn't have a decent wiring diagram for the switch, that made it tougher for me. Plus I wasn't feeling well this week.

[Cusser]

Originally Posted by Cusser

New sunroof switch fixed it.

Not so fast, Grasshopper !!! Fixed it for 2 days. Sunroof stuck open again on Saturday, so 2nd trip to dealer. Dealer got it closed, still not working, wonder if they try to sell me on a motor replacement next when I take it back in. So I've taken the fuse out.

I'll likely ask for a refund since they didn't fix it, or dispute the fee on the Discover Card if they can't fix it on 3rd visit for same dollars I already gave them. If they request more money for a motor and its installation, I'll just tell them to fix it at price paid or I'll dispute the charge, and that will be easy with 3 trips there. I paid for a fix, not a guess, and they are supposed to be the experts.

[j cAT]

Originally Posted by Cusser

Not so fast, Grasshopper !!! Fixed it for 2 days. Sunroof stuck open again on Saturday, so 2nd trip to dealer. Dealer got it closed, still not working, wonder if they try to sell me on a motor replacement next when I take it back in. So I've taken the fuse out.

I'll likely ask for a refund since they didn't fix it, or dispute the fee on the Discover Card if they can't fix it on 3rd visit for same dollars I already gave them. If they request more money for a motor and its installation, I'll just tell them to fix it at price paid or I'll dispute the charge, and that will be easy with 3 trips there. I paid for a fix, not a guess, and they are supposed to be the experts.

Explain the 2nd time ? you had the stealership replace switch ? If so how do you know that ? they gave you old switch ?

I stated earlier that these sunroof need be removed and cleaned / oiled tracks. now if it is binding that would cause the motor to act up. a new switch with new contacts would have less voltage drop so the motor had more power to crank it open closed which coulld explain its working for a little while.

motors are quite common especially with the widow binding.

this is going to be expensive .

[Cusser]

Originally Posted by j cAT

Explain the 2nd time ? you had the stealership replace switch ? If so how do you know that ? they gave you old switch ?
this is going to be expensive .

I doubt dealership replaced the switch again, don't know. Mrs. Cusser took it there Saturday and waited. No old switch returned the first time. But I did mark the original switch with a Sharpie, should probably check that !!!

Originally Posted by j cAT

a new switch with new contacts would have less voltage drop so the motor had more power to crank it open closed which could explain its working for a little while.
motors are quite common especially with the widow binding.

this is going to be expensive .

It's not going to be any more expensive FOR ME. I already paid for a repair from them, the experts. If they didn't fix, they cannot keep my $$$, cannot have payment for service not delivered, merchantiblity regulations. I'll take to Discover or the TV station watchdog reporters, they love the bad publicity for businesses for stories like this.

Dealership spent tons more time trying to drum up additional business with their "inspection" Thursday than fixing the problem. The receipt stated 1.50 for sunroof diagnosis, yet the original labor charge was $271, down to $195 with a "30% off" coupon. For 1.50 hours, doesn't that work out to $130 a flat rate hour AFTER the 30% "discount"?

[j cAT]

Originally Posted by Cusser

I doubt dealership replaced the switch again, don't know. Mrs. Cusser took it there Saturday and waited. No old switch returned the first time. But I did mark the original switch with a Sharpie, should probably check that !!!




It's not going to be any more expensive FOR ME. I already paid for a repair from them, the experts. If they didn't fix, they cannot keep my $$$, cannot have payment for service not delivered, merchantiblity regulations. I'll take to Discover or the TV station watchdog reporters, they love the bad publicity for businesses for stories like this.

Dealership spent tons more time trying to drum up additional business with their "inspection" Thursday than fixing the problem. The receipt stated 1.50 for sunroof diagnosis, yet the original labor charge was $271, down to $195 with a "30% off" coupon. For 1.50 hours, doesn't that work out to $130 a flat rate hour AFTER the 30% "discount"?

Since they did not repair, but charged you all that cost , the credit card should be contacted since the repair failed. you may have that amount dropped. here you would go to small claims court. what would occur is , they would just not show on the court date. with proper paper work you would win. Last time I was at small claims court 1700.oo me against insurance co. I could not believe all the auto repair cases. case after case the dealerships never showed up. I was there all day 3pm my claim was handled. I had 3 insurance co. lawyers to go up against . I got my 1700.00 . so 1700 was a good days work sitting on my azz for 6 hours.

It is well known that the dealerships do not guarantee any work done. with electrical its a guessing game at our expense and to their gain.

[Cusser]

I called dealership again today, talked to service advisor. She wanted to have vehicle back (and I feel like they need one last opportunity to make good before I call Discover Card). I told her (typically a woman, whose job is to sell more automotive services) that I wasn't going to pay ANY more, that if I had been told like $600 for a repair I would've said "forgetaboutit". So Mrs. Cusser will take it back on Thursday, and she's been instructed NOT to pay another dime, and that the resolution is that (1) dealership fix it right for what I've already paid them, (2) leave sunroof closed and refund money. The (2) choice might be just refuse the charge on Discover.

Agree, I think they were guessing on the switch, remember I had confirmed voltage there, got continuity through the existing switch in both positions, and tried to jumper the connections. I didn't pay for a guess, they seem like parts replacers.

The TV news crews here love consumer stories like this, they even track how much dollars they saved consumers per year.

Right now the fuse is out and in a plastic bag so the sunroof doesn't open again on its own. I wonder if the dealership even knows which fuse is involved !!!

[j cAT]

post back what they found . for 600 I would silicone that window in place . put a deep desert tint on it.

[Cusser]

Originally Posted by j cAT

post back what they found .

Update - and I'm guessing that it's NOT my last update on this topic:

Mrs. Cusser took it back to the dealership today for its third visit for this issue, maybe the Yukon just likes it there. After 1/2 day, they say they fixed it: took another new switch, re-setting of the computer, whatever. They say it's got a 1-year warranty, I told her to use it, try to get it to fail soon, rather than in 11 or 13 months !!! No additional charges, like we informed them up front.

Methinks within 2 weeks there will be the same stuck-open issue....

jCAT - what do you feel about initally getting charged for recyle, hazardous materials, disposal for an electrical repair like this, would have been $54 if I hadn't squacked. They said it's automatically added to EVERY repair !!! Is this just a North Scottsdale thing, where so many customers have so much money that they pay it without questioning? I mean, it's not like a transmission overhaul....

[Cusser]

I talked with the service advisor today - she said they have "absolutely no idea" why the sunroof wasn't working. That's a scary thought. She said that if it ever fails to close or operate in the next year, they will take care of it at no charge. So at least they're trying, as best as they can.

Mrs. Cusser is afraid to try it - I told her to use that at least twice per day, to try to see if it fails. But not on weekends or if rain is forthcoming.

[Cusser]

Newer update, today: sunroof stuck open again. Dealer Service Director did NOT return my call !!! Looks like visit #4 is in my future !!!

[j cAT]

Originally Posted by Cusser

Newer update, today: sunroof stuck open again. Dealer Service Director did NOT return my call !!! Looks like visit #4 is in my future !!!

In post #7 I explained how it is reported that the sun roof requires removal cleaning and oiling. binding is a problem.

your in a bad area for dust which gets into the sun roof. If the motor has a bind condition the roof will not move . this is the same effect like the door windows. A safety limiter to prevent personal injury.

the dealership should have removed the sunroof and do the work I described.