Props to Tamiya USA

[Hemi Killer]

I started the Ferrari 360. I assembled the engine block and transmission that consisted of 4 parts. I washed and set it out to dry. Somehow my puppy got a hold of it and chewed it up. I contacted them Friday evening. They got back to me yesterday and the parts were in my mailbox today. I even told them my dog ate it and I offered to pay for it and they refused payment.

[MidMazar]

Originally Posted by Hemi Killer

I started the Ferrari 360. I assembled the engine block and transmission that consisted of 4 parts. I washed and set it out to dry. Somehow my puppy got a hold of it and chewed it up. I contacted them Friday evening. They got back to me yesterday and the parts were in my mailbox today. I even told them my dog ate it and I offered to pay for it and they refused payment.

Can you share the the phone number you used? As i want to get a few parts for some of my older kits, but im afraid that they will be oop.

[Hemi Killer]

I contacted them through their website here:

http://www.tamiyausa.com/contact/index.php

[John18d]

Hemi Killer - that's awesome that they stand behind their products and provide such customer support. I once bought a 1/12 scale Lotus kit back in the mid 80's and it didn't have instructions and they sent me the instruction book and a fresh set of decals for the kit. I never object to paying the high prices of a Tamiya kit since they raised prices a couple years ago because they provide such service - I have found the only USA modeling company that does this is "Model Expo" in Florida - they make wood ship and airplane models. - Thanks for sharing your experience - most people only post complaints - John

[Hemi Killer]

I own an online retail business so I know how it is. We need all the good press we can get

[nugundam93]

wow. props to tamiya usa for the free replacement part.

[360spider]

That's how the service is supposed to be. How sad it is that we almost forgot about it and when something like this happens, we consider this not a norm, but a miracle. WTG Tamiya.