Sending unit confusion- 2000

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Originally Posted by 2eyefishclaw

it really frustrates me to know that there are dealers out there that do this kind of stupid crap its not like itt cost them anything to replace these things when its under warrranty it makes them money Isuzu pays them to replace the entire pump I do work for a dealer and I always check for these kinds of things I would rather see the manufacturer pay for it rather than the customer hell I just dont understand it. Its ignorant folks like that who give all dealers a bad name if they knew what the hell they were doing they would have taken care of the situation no questions asked. When I am working on a customers vehicle they are MY customer not just the dealers therfore I make every effort to take care of each and every one to the best of my ability I wnat them to return for service work. If you upset your warranty customers they will not return for maintenance.

Your opinion is a fresh perspective, for that is certainly not the philosophy I have experienced. This is what some mid- to low-level managers seem to miss. I think my Rodeo is an OK vehicle. It performs adequately for its purpose. I have had a "common" experience of failures - spun rod (replaced engine), six disk changer died (I keep watching eBay), and now the sending unit. While I don't have major complaints with the car, the service at the dealership has guaranteed that I will never buy another Isuzu again - EVER. So, not only have they lost my business as a service customer, they will not get my repeat business.

Then I got an e-mail for a survey of the phone call I had ...

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OK, here is the final update. There is a part number for the fuel tank sending unit for the 2000 Isuzu Rodeo - the part number is 8253230110. It costs around $35-$40. Some of the confusion is being driven by the software that service departments use. My mechanic uses "AllData" (?), which, when you look up the part "fuel tank sending unit" - it refers you to the fuel pump. However, if you have knowledge about this particular part, you can find it.

I had one dealership tell me the pump had to be covered, and another tell me there was a separate part, so it wasn't under warranty.

So, for those of you who have this covered under warranty, good for you, it is due to the fact that the parts department isn't very diligent of finding the right part!