HLJ wake up!!

[blueboost]

this is getting rediculous. I will never order with HLJ again unless I have ABSOLUTELY no choice.

Its been nearly one month since I've paid for my order. Still no models.

It took HLJ 16 days to ship my order after recieving payment. All items ordered were IN STOCK.

My LHS just started stocking fujimi products now, this is at least a year after I bantered with them to find a supplier, to which they stated "why" or something of that sort. Its like pulling teeth just trying to purchase a freekin model some putty and some decent rims for it. Maybe I need to start my own shop, too bad I'm in no shape to do so. [/rant] sorry guys.. your the only one's that would understand...
BUYER BEWARE!!!

[Fly high]

well said mate

u shud go to the bank see about a loan

myte get a nice lil shop going mate

[nis.k.a.]

I've never had a problem with HLJ before. Are you sure it isn't a possibility that one of you models was awaiting delivery to HLJ thus causing the rest of the order to wait?

[blueboost]

Originally Posted by nis.k.a.

I've never had a problem with HLJ before. Are you sure it isn't a possibility that one of you models was awaiting delivery to HLJ thus causing the rest of the order to wait?

everything was in stock. this was an important factor with my order.. I thought it may speed thing up

[DuncanEK3]

I ordered a couple of things before just before Christmas from HLJ... I paid just after, however with it bieng the holidays it didn't get processed any further until the 5th. They shipped the order on the 9th and it came today. I've never had a problem with them, and considering Christmas etc I've nothing to complain about.

If you chose SAL shipping method the once it's been shipped HLJ can do no more to speed it up.

[CADguy]

I had a package shipped from HLJ the friday after christmas, and still haven't received it.

I wish they would restore the UPS shipping. Or any other service that tracks their packages. Not knowing if it's coming or possibly lost is frustrating.

[ZoomZoomMX-5]

I hear you. I made an order of in-stock merchandise a week ago. It's in that "limbo" phase now where "we've determined the item is in stock, and are calculating payment/shipping charges yada yada yada".

They aren't very fast getting in-stock items out the door...

[Vric]

I ordered 3 time, always took 30days to receive

in fact, it take 20days or so, but custom department hold them for 7 days before sending it

[Vric]

Originally Posted by ZoomZoomMX-5

I hear you. I made an order of in-stock merchandise a week ago. It's in that "limbo" phase now where "we've determined the item is in stock, and are calculating payment/shipping charges yada yada yada".

They aren't very fast getting in-stock items out the door...

If I remember correctly, HLJ only ship when they have enugh order to send.. that ensure "best shipping price"

well, this is the official answer

[DuncanEK3]

Originally Posted by CADguy

I wish they would restore the UPS shipping. Or any other service that tracks their packages. Not knowing if it's coming or possibly lost is frustrating.

I thought you could track EMS?

[digitalbanzai]

You can track EMS if you can read Japanese...plus, if you ordered recently, HLJ has been closed until i believe it was the 14th.

[TireGaint]

I have never had problem with HLJ since 2001.....They provide an excellent services...someone lost my package in last August, then I told HLJ about this, after 1 week I received the same order from them for FREE!!! All of my orders were delivered by SAL.

[blueboost]

yeah I wish they would restore UPS also.. although the price would probably be outrageous. I don't hate HLJ its a good site but they are ALWAYS celebrating some Japanese holiday everytime I order and they celebrate for like a month (like I'm supposed to know.. and they only tell you AFTER you order). then they wait another month to ship in stock merchandise, then I gotta wait till their low-budget sailboat shipping method decides to make the voyage to the new world.

I'm going to have another heart to heart with my weak-ass hobbyshop.. they need to step things up (its hobbytownUSA for all sakes)

[malsheem]

Blueboost, why don't you try using other Japanese hobby sites like Hobby Search, Hobby World or Rainbow Ten? I've had it with HLJ, too.

Now I use Hobby World and Rainbow Ten exclusively. They have extensive stocks and no long "waiting-to-ship" periods. Typically my order ships within a couple of days of ordering. And for some reason, their SAL shipping is faster than I've ever had with HLJ. I even got a Hobby World order, shipped on Monday arrive on Saturday (Japan to Texas). Typically it takes around 8-10 days, but that's much faster than the usual 14+ days HLJ takes. Now, I've never had a problem with HLJ; I just found better out there.

[yellow15]

I had quite a few problems with HLJ and quite unhappy about the way they deal with it (actually they don't want to deal with it). Since then i've tried Hobby Search (1999.co.jp) and they are quite good! I may try Hobby World and Rainbow Ten next then!