Anybody order anything from StradaSports recently?

[360spider]

Trying to get a hold of Kevin for several days now, no response to email, no return of my calls, not picking up the phone. Are they still in business?

[jano11]

A couple of months ago, it all went fine.
Maybe he's on holiday?

[Veyron]

Don't know what the delay is but he is definitely still in business.

I got some decals a couple weeks ago...and he's in my circle of friends so if something major happened I would know.

[Fangi0]

This has been discussed on the GPMA board recently.... Apparently he's been on holiday. He's back now, and is working through the backlog...

[racer93]

Yeah, I've had some issues recently...customer service is going down a bit as he gets busier...

[360spider]

OK, thanks for replies guys, I just got a response from Kevin, all good.

[gtziaf]

Originally Posted by 360spider

OK, thanks for replies guys, I just got a response from Kevin, all good.

I order a MFH kit and some PE sets, 2 months ago and still waiting...
Very disappointing from him...
Hope they came to me soon...

[CrateCruncher]

I've had an outstanding order for 2 months also. I like Strada but really need the parts. I'm about ready to give up and give the business to someone else who has the stuff in stock.

[ridefast]

Some time ago I ordered a Bentley kit from him and had to wait for it for a year or so.

What was the reason for such a delay? He had to order the kit from LMM and wait for production rerun and kit delivery. At first I was really fed up with this situation but later on I realized that he managed to get me a kit labelled as discontinued by all other sellers.

So to sum it up. If you have to wait for the kit from STRADA SPORTS it is only because it is REALLY HARD to get. I will definitely buy more kits from them in the future.

[leafs004]

Kevin is also usually good about communicating the delay. About a year ago I placed an order and he was out of stock on a couple of items. He sent me a quick email stating that the parts would be in stock within a few weeks. A few weeks later, the package arrived. Service has always been good.

[RonCla]

Originally Posted by leafs004

Kevin is also usually good about communicating the delay. About a year ago I placed an order and he was out of stock on a couple of items. He sent me a quick email stating that the parts would be in stock within a few weeks. A few weeks later, the package arrived. Service has always been good.

My experience has been the same on several occasions that I have ordered and items weren't in stock. He never charges my credit Card till he actually ships the order, that is a huge plus for me.

[gtziaf]

Originally Posted by RonCla

My experience has been the same on several occasions that I have ordered and items weren't in stock. He never charges my credit Card till he actually ships the order, that is a huge plus for me.

He charges my cart and still the kit not send it from Hiro (the order placed before 2 months). Don't understand this different kind of policy. Maybe because I 'm from Europe.
No problem with the guy. I order a MFH before and he send it to me rapidly.
But with this order, I'm not so lucky. Hope they came soon.
With regards
George

[star21]

Originally Posted by gtziaf

He charges my cart and still the kit not send it from Hiro (the order placed before 2 months). Don't understand this different kind of policy. Maybe because I 'm from Europe.
No problem with the guy. I order a MFH before and he send it to me rapidly.
But with this order, I'm not so lucky. Hope they came soon.
With regards
George

I've been charged prior to him shipping the out-of-stock items before. Many of those times I had a split of in-stock and out-of-stock items so it's understandable. I've had orders where I had to wait several weeks to several months for them and I've always received them. I still do business with him. The only thing I wish for is that he had a program installed on the store's site that specified if it were in-stock or not.

The thing I learned when I used to be in charge of ordering for an auto shop is that delays can come from anywhere, especially from parts distributors. Distributors themselves may not have stock of the item, have to do a production run to make them, shipping delays, etc.

[lumpulus]

Originally Posted by star21

The only thing I wish for is that he had a program installed on the store's site that specified if it were in-stock or not.

I generally will not do business with an online retail site if they don't have this capability. sometimes I miss out on a limited release, but rarely.

The one exception recently was the preorder for the MFH Gurney Eagle kit...that is a MUST HAVE.

[bvia]

Got an e-mail from Kevin today to say that the order I placed last week was dropped in the mail this a.m. (had to wait on some Alcad II black base which was out-of-stock).