Search | Car Forums | Gallery | Articles | Helper | AF 350Z | IgorSushko.com | Corporate |
| Latest | 0 Rplys |
|
Show Printable Version | Email this Page | Subscribe to this Thread |
|
Thread Tools |
02-05-2005, 11:54 AM | #1 | |
AF Newbie
Join Date: Dec 2004
Location: Enfield, Connecticut
Posts: 54
Thanks: 0
Thanked 1 Time in 1 Post
|
FYI - Intermediate Steering Shaft (ISS) - re-design is in!
BIG FYI - My 01 Impala with 62K miles is going in for the ISS to be replaced with the new re-design. This has been a big complaint on many of the message boards I checked, and has caused more frustration than was ever necessary. A helpful dealer (oxymoron - I know, but there are some ones out there) told me to contact Chevy cust service (1-800-952-4368) and start a case number, and let them know my dissatisfaction issues. They didn't give much satisfaction, but contacted the dealer to find what had been done. Chevy cust service offered free labor and the cost of the re-lube kit (totally wrong fix anyway - just a band-aid). When I checked with the dealer, I was told forget the lube kit, the re-design part was in stock, and they would replace it at the warranty rate. I was instructed to call Chevy cust service and get an acknowledgment in order to submit the bill which would be reimbursed. The dealer said that this was a way of doing a "soft recall". To my surprise, the customer service rep (who was so unhelpful before) said to go the dealer and there would be no charge! A dealer that is closer to where I work (not the purchasing dealer) said they would only do the work for standard cost parts and labor. The service manager where I bought the vehicle disagrees - he said any dealer should at the minimum do the job at warranty cost, and that in any case, Chevy should reimburse the charges. Go out there and get some satisfaction!
|
|
02-14-2005, 09:17 PM | #2 | |
AF Regular
Join Date: Oct 2003
Location: toad suck, Arkansas
Posts: 264
Thanks: 0
Thanked 0 Times in 0 Posts
|
Re: FYI - Intermediate Steering Shaft (ISS) - re-design is in!
is there a part number for this new ISS,. what makes it better than the old one?
|
|
02-15-2005, 04:24 PM | #3 | |
AF Newbie
Join Date: Jul 2004
Location: north suburb detroit, Michigan
Posts: 10
Thanks: 0
Thanked 0 Times in 0 Posts
|
Re: FYI - Intermediate Steering Shaft (ISS) - re-design is in!
Could you tell us your case number?
I'd like to get mine fix too. Eventhough, my car is 2002 with 100K on it. |
|
02-15-2005, 09:43 PM | #4 | |
AF Newbie
Thread starter
Join Date: Dec 2004
Location: Enfield, Connecticut
Posts: 54
Thanks: 0
Thanked 1 Time in 1 Post
|
Re: FYI - Intermediate Steering Shaft (ISS) - re-design is in!
Use the 800 number listed in the post to start your case number with Chevy customer service. It has to be something you start with customer service and then go to the dealer with. Not every dealer is going to be as cooperative as the one I'm dealing with.
|
|
02-21-2005, 03:53 PM | #5 | ||
AF Newbie
Thread starter
Join Date: Dec 2004
Location: Enfield, Connecticut
Posts: 54
Thanks: 0
Thanked 1 Time in 1 Post
|
Re: Re: FYI - Intermediate Steering Shaft (ISS) - re-design is in!
Quote:
|
||
|
POST REPLY TO THIS THREAD |
|
|