Fraud & FTC violations at BMW South County El Cajon CA

[DivineChef]

This is why BMW of South County is an epic failure beyond all imagination when I placed an order for a car in October of 2010.

1. Non disclosure of hidden and misleading costs (MACO, training/servicing) – about $600 in extra costs that they tried to roll and disguise into the cost of the car.
2. Mr. I’veSoldCarsFor20YearsDoucheBag, one of the most condescending people I’ve ever spoken with. I had to deal with him regarding my complaint about hidden and misleading fees and that he threatened to cancel my order and by saying “we’ll have no problem selling this car”. In addition he admitted not reading all of my original complaint.
3. Mr. I’veSoldCarsFor20YearsDoucheBag telling me “we usually don’t offer the Costco price for special orders”. Utter BS you either do or you don’t.
4. WeaselFinanceGuy1 for refusing to give me any paperwork the day I ordered the car with the breakdown of costs and the loan agreement
5. WeaselFinanceGuy1 for lying to me saying this was a cash sale while during this transaction had me complete a loan application. This happened when I inquired about the original loan agreement.
6. WeaselFinanceGuy1 for never providing a complete breakdown of all costs
7. WeaselFinanceGuy1 for not having the loan paperwork ready and not showing up for work when I took delivery of the car
8. WeaselFinanceGuy2 for misquoting me on the terms of my loan that I eventually got fixed by BMW Financial
9. The entire dealership for not being able to tell me when the car is on a truck after inspection and what day it is being delivered
10. Some manager named Tim for jacking up the price $150 higher than was agreed hours before delivery.

To summarize, the individuals I’ve mentioned are horrible with respect to their communication and unethical business practices. When I ordered the car in October, 2010 I was quoted a 0.9% loan for 60 months. After I rented a car for 3 weeks because I sold my 2001 330ci and went to pick up my 335i in December, WeaselFinanceGuy2 refused to give me the rate originally quoted and told me if I want 0.9% the term would have to be 36 months.
THIS IS WHAT WE CALL A BAIT AND SWITCH WHICH IS ILLEGAL ACCORDING TO FTC ACT SECTION 5 UNFAIR AND DECEPTIVE ACTS AND PRACTICES! THIS DEALER WAS TRYING TO MAKE MORE MONEY FOR THEMSELVES BY MAKING ME SIGN FOR A HIGHER INTERST RATE! FRAUD FRAUD FRAUD!
So I took the 36 month loan and complained to BMW North America and BMW Financial. There I spoke with one of Mr. O’Donnell’s (CEO of BMW North America) executive assistants and a finance representative at BMW Financial. Mr. Finance told me that there’s no reason why I shouldn’t have been given the original terms as promised and eventually got my loan back to 60 months. This is a difference of nearly $300 a month in payments!!
When everything was done I received email from IncompetentSalesManager stating “If there’s any reason why you cannot give us a “10” in any category reply to this email …
I replied and CC’ed the general manager. I’ve given them enough time to correct their mistakes and apologize but now over 10 days has passed. It’s clear they don’t have the decency to address any complaints or admit any wrong doing.
STAY AWAY FROM BMW OF SOUTH COUNTY IN EL CAJON CALIFORNIA!!

[Ray paulsen]

I have enjoyed reading this detailed post, it shows emotions of anger, but a statement that has been typed thousand of times prior on the internet, you want to expose the dealership, AF is a good start, but there are other ways where consumers wanting to deal with this dealership will come across your statement prior to making contact with the dealership " I am not referring to any website "

Being retired after close to 40 years selling metal, I really don't have a problem with your words " Douche Bag - Weasel, I been called worse in my time, but I will agree with your statement that far to many dealers carry on unethical business practices, but at the same time to many buyers have not got the time of day for a little homework prior to shopping.

If you want to pursue and expose your dealings with this dealership to a high level, leave a phone # paulsenray@yahoo.com with best time to call.

http://www.usedcartips.org/