2004 Nav System Problems-any suggestions

[2thfixr]

Originally Posted by 84fiero123

i understand that you have to have this new navigation system because non of you can read a map but if this is the same unit that is in this riser that works perfectly, maybe just maybe because it is made by the same company as the other one i would blame the supplier. all these parts are made by japs blame them. if dealer cant fix it i would say its the suppliers fault. bitch at the manufacturer of the unit, see if that will get you anywhere. good luck hope you speak jap, or chin, or tywan.
guys dont get me wrong all this new shit works good in all jap cars but not in any american i'ld say your bitch is with the jerks that built the unit. and they arent the dealer they are someone from anouther country who just wants to make an american car look bad.
dump the unit and put in a bose radio at least its made in usa and you can bitch at an american at least if something goes wrong, but it won't

WTF? Is this guy serious or is he on some kind of crack smoking binge.

[84fiero123]

read it, think about it, then say that

[84fiero123]

by the way just as a postscript and the tsb's i have a friend who works at a toyota dealer and is sent to school ever 4 to 6 weeks, they dont have as many tsb's because of this, his statement not mine.
but seriously the nav system is made by someone else not gm so try to get somewhere with them. i agree is a screwed up system but gm didn't build it as with most of the parts in most of the american cars built today, thanks nafta and bill clinton, send all these jobs over seas. try to call the manufacturer of the unit maybe they will send you a fix maybe they wont what do you have to loose.
good luck anyway i do hope you get it fixed, i dont care who made it it should work but remember gm didn't build it

[tonytone]

You're right--GM didn't build it, but since they're the ones offering it in their vehicles, they do have responsibility to look into the matter, especially if it's under warranty. Consider this analogy--you buy a brand-name car stereo deck from an authorized dealer, who installs it in your vehicle; then a few months later the deck (while still under warranty) starts to malfunction; you take the deck back to the dealer to have him take a look at it, only to be told by the dealer, "hey, why don't you go to the deck manufacturer and have them troubleshoot it--don't be bugging me 'cuz I didn't build it". Or, you buy a brand-new house from a home builder and a few months later you find some problems (e.g., cracked drywall, etc.) and you ask the home builder to come out and fix it and they tell you, "well, WE didn't build your house--various building contractors did, so you should be talking to them instead". Would you take that for an answer? I know I wouldn't--I mean, I didn't buy my house from a bunch of contractors, I bought it from a home builder, so it's their responsibility to see to it that my problem is resolved...meaning, they should be the ones contacting the contractors, not me.

Even if one were to take your advice and talk directly to the manufacturer--more often than not, they will just tell you to tell the person who sold you the device (GM) to contact them, as they (the manufacturer) typically will not deal with the end-user (that being you) since they did not sell the item directly to you.

[Denalix5]

84fiero123 what is your problem? There is no need to make racist remarks about who built the nav system. And just to let you know I think it was built by an American company, not a foreign one, and even if it was I'm sure they didn't purposely make a faulty NAV system as you suggested. That would be stupid on there part as they would decrease their chance for repeat business from GM.

GMC has a resposibility to fix the NAV problem for the customer because they are the ones who sold the car, and theoretically the manufacturer should step in and take the responsibility for GM and either replace the NAV systems or offer a fix.

[84fiero123]

i know that i hit a few sore spots, but before you say i'm racist, let me say something, i worked for General Motors, at CPC Framingham, Mass. for over 15 years, and watched all the parts came in for anything electronic with manufacturers from outside of the USA from simple switches to everything else. anything electronic in a GM product is made outside the USA, its called outsourcing, they were the first ones to do this and got no help from the government. now all the computer geeks are getting outsourced to other countrys and now they want help. try and find any electronic equipment (other than Bose) made here. i find it hard to belive that you want to blame GM for a faulty pease of equipment that was made buy someone else. dont get me wrong i agree they should fix it, but they have got to be having a problem with the company that they got the system from. racist i am not, i've worked side by side for 15 years with every race you can name and never have had a problem with any of them, hell my god son is African American. best man at my wedding was Japanese, and my wife is Polish. so dont call me racist. i just dont like the idea that nothing is made in this country anymore. i have spent my entire adult life building things, everything from cars to houses to oil rigs. i am proud of what i do and have done.
but as i said they do need to fix it , but listen to what we used to say about buying a car;
never buy a car built on a monday or a friday or during a labor dispute, or the first model run of any car or truck.
good luck with your navigation system boys wish i could have helped you, REALLY I DO. making things and making them work right is something i love to do.
here is a place i did find on the net to those of you in Virginia that may be able to help you and they do warrenty work. so again if i pissed anyone off my sincerest apologys but i was just telling it like it is.

http://www.carradio.com/

[Denalix5]

84fiero123
I'm glad your a little more calm in your latest post, but using racist remarks are not used by most people who are not racist. Using the phrase 'Jap' is the same as using the 'N' word for black people. I'm not sure what part of the country your from but out west intelligent people don't use those words unless they are racist.

You said that your best man at your wedding was Japanese. Have you ever called him a 'Jap'. I don't think so. People who are not racist do not let phrases like that slip out no matter how angry they are or what point they are trying to get across.

[84fiero123]

ok guys i'm done you want to call me anything you want i just tried to help you with a problem. you wont listen so good luck geting your idiot map fixed.
i dont hold anything against anyone and nether do these men. we are all from new england, and buy the way the only reason i used jap, chin and tywan, is because my spelling sucks. i work with anywone i dont care if they are black, white, red, yellow or purple. as long as they do there job to the best of there ability. i worked on an oil rig welding with an Arab. he and i went into places that no one else could fit because we were the only ones small enuf. i put my life in his hands and he put his in mine, this was just after 9/11 he didnt have a problem working with me and i didnt have a problem working with him. we depended on each other, we put our lives on the line depending thst the other guy would save us if something happend. would you do that? my problem is with corporations sending all our high paying jobs over seas, now if you don't see that happening the i think you all need to pull your heads out of your asses and smell the corporate shit going on in this contry today.
sorry if my lauguge ofended anyone,( and i'm sure it did) but thats the way i feel. even on thet oil rig job the company i worked for wouldn't hire union help in any field, they sent for guys out of canada rather than pay a decent wage to a qualified american. so if i ofend any of u maybe you should look into your own back ground, when was the last time you were 200' ft in the air hanging off the side of anything depending on an arabian, to save you.
as far as Denalix5 goes and why would a company risk loosing future work goes they may not care if they are just one bad egg in the basket, one idividual in a factory making 50 cents a day. why should he or she, they are making shit to begin with.
i bet you guys even buy the sweet shop shirts and blue jeans, just because its cheaper.
by the way the company that makes your navigation system is delphi a former subsidery of GM that has all its manufacturing factorys all over the world.over a hundred in asia. i found that out with one phone call and a quick web search.

by the way this will be my last post on this subject
im done

[2thfixr]

Originally Posted by 84fiero123

ok guys i'm done you want to call me anything you want i just tried to help you with a problem. you wont listen so good luck geting your idiot map fixed.
i dont hold anything against anyone and nether do these men. we are all from new england, and buy the way the only reason i used jap, chin and tywan, is because my spelling sucks. i work with anywone i dont care if they are black, white, red, yellow or purple. as long as they do there job to the best of there ability. i worked on an oil rig welding with an Arab. he and i went into places that no one else could fit because we were the only ones small enuf. i put my life in his hands and he put his in mine, this was just after 9/11 he didnt have a problem working with me and i didnt have a problem working with him. we depended on each other, we put our lives on the line depending thst the other guy would save us if something happend. would you do that? my problem is with corporations sending all our high paying jobs over seas, now if you don't see that happening the i think you all need to pull your heads out of your asses and smell the corporate shit going on in this contry today.
sorry if my lauguge ofended anyone,( and i'm sure it did) but thats the way i feel. even on thet oil rig job the company i worked for wouldn't hire union help in any field, they sent for guys out of canada rather than pay a decent wage to a qualified american. so if i ofend any of u maybe you should look into your own back ground, when was the last time you were 200' ft in the air hanging off the side of anything depending on an arabian, to save you.
as far as Denalix5 goes and why would a company risk loosing future work goes they may not care if they are just one bad egg in the basket, one idividual in a factory making 50 cents a day. why should he or she, they are making shit to begin with.
i bet you guys even buy the sweet shop shirts and blue jeans, just because its cheaper.
by the way the company that makes your navigation system is delphi a former subsidery of GM that has all its manufacturing factorys all over the world.over a hundred in asia. i found that out with one phone call and a quick web search.

by the way this will be my last post on this subject
im done

Yes, the units are made by Denso BUT what you don't realize is that the nav units are not identical. The software is proprietary. Which means that GM and Toyota put their own software into the units. I have both the Toyota and the GM units and they are by no means the same. Sure the screen has almost the same icons etc but the menus are very different. The other difference is the lack of support by GM regarding the problem. Your friend is very misinformed regarding the Toyota nav unit. My Toyota nav unit actually had a "recall" that was not actually called a recall but a service bulletin. Toyota actually sent me a letter telling me that I had to take my '05 Solara in because there was a problem with the accuracy of the nav system (a problem that I never noticed or ever caused any problems for me). They flashed new software into the unit and replaced my nav disc with a new one. The whole thing was done while I waited and only took about 10 minutes. Compare this with GM's lack of action on a problem actually affecting all nav system owners and the fact that I still have not officially heard from GM even though they had assured me that they would let me know as soon as a repair was available for the nav unit.

BTW, it's nice that you could express yourself on this board but it has not help anyone in the least bit. I sincerely hope that you are a man of your word and we will not be hearing from you anymore on this thread.

[Eggert]

Gentlemen,
it would be nice if we could leave our anger and politics at home and remember that this forum is here for us to be helpful.
GMC is the seller of the cars and therefore the only fixer of problems. This is especially true in a world that has billions of people not living in the US making all sorts of things for all sorts of manufacturers.

My experience with GM dealers on the topic of Delco stereo products is that there is just nothing. No connection. No info. I could not even get a part number for a radio out of them. And Delco does not talk to you, either...
Take care, Eggert

[2thfixr]

Originally Posted by Reels

Just got back from the dealership. Per GM TS - advised to replace the radio. There is a fix now, but units are backordered.

Just FYI. If I have any problems afterwards, I will post again.

Any news on the new units? I called my dealership 2 weeks ago and let them know that there was a fix and to put me on the list for the backordered units. I hadn't heard from them so I called today. I was told that they confirmed that the units were not available but could not confirm that there was a fix or an ETA for the units. In other words. We are back to square one, meaning that GM is once again not letting us know any info. We can not confirm or deny that there is a fix. We have no estimated date of repair in the unit. Basically we are no better off than when this thread started. Everyday that passes pisses me off even further. By the time there is a fix, 3 or 4 years will have gone by and I will be ready for another car. What kind of crap is that? I still think class action is the way to go. At the very least to stop GM from marketing and selling the current nav unit.

Look at the GMC site and you will see that Nav is one of the highlighted features of the car. Even GM realizes that nav is a major selling point. This whole situation is just wrong. The fact that they are still marketing and selling the unit is even more wrong.

[Reels]

My new unit was installed oh, I think two weeks ago, and I have over 40 hours now, and no failure. Longer than I went before. It took about a week to get the part.

[2thfixr]

Originally Posted by Reels

My new unit was installed oh, I think two weeks ago, and I have over 40 hours now, and no failure. Longer than I went before. It took about a week to get the part.

Wow, I was told that there was no information available and no anticipated date of release on the new part. Could you do me a huge favor and email me the part number or the campaign# if there is one.

Thanks

[email protected]

[Denalix5]

Originally Posted by Reels

My new unit was installed oh, I think two weeks ago, and I have over 40 hours now, and no failure. Longer than I went before. It took about a week to get the part.

If you could please post the service bulliten # or the recall fix so I can show it to my dealer. They never heard of this fix.

[2thfixr]

Originally Posted by Denalix5

If you could please post the service bulliten # or the recall fix so I can show it to my dealer. They never heard of this fix.

I talked to GM yesterday and they mentioned that a dealership name would be helpful also. Again, any help would be appreciated. I have been dealing with this for over a year now.