Retail Workers Bitchfest!

[ZL1power69]

yea we have had people coming in wanting our turkeys that are 49 cents a pound and we are flat out of them. they bitch at us like its our fault, its not. we ordered a tone of them, they just waited too long. last year we had people coming in the thanksgiving morning wanting turkey . they come in running "do u have any turkey?!".... , hell no we don't. its not gonna ever thaw in time anyway.

[muzzy1maniac]

I had an idiot in tonight looking for 2 20# and one 30# turkey. SOL stupid only little ones left. He looked at me in panic and said he needs to feed 400 people. With three turkeys I asked- good luck Jesus!

[muzzy1maniac]

I have one thing to say to people...


GET OUT OF THE WAY!!!!!!

[mike1224]

Originally Posted by muzzy1maniac

I have one thing to say to people...


GET OUT OF THE WAY!!!!!!

oh, i was thinking GET OUTTA THE STORE. Ohh man I'm dreading tomorrow. I'd call in, if I wasn't getting holiday pay. double and a half = $39.90/hr.

<--- disgruntled checker guy!!

[s10blazerman4x4]

Wish me luck im going in at 10 till 630 in produce lol. I can see the stupid questions now.

[GMMerlin]

Originally Posted by muzzy1maniac

At the prompting of Blazee I decided to start this thread for us "Retail" workers to share stories/horrors or just gripes about the retail world. I know that Mike, Shawn and myself are Grocery store grunts but what about the rest of you?

I'll get the ball rollin...

My name is Chris and I work at Wegmans in the Grocery dept. I've been in the company a long long time.

The other day I was walking down the back isle when I spotted a woman having trouble putting a case of beer in her cart. We have these new shitty little double decker carts that big stuff just doesn't fit in. She said she was on her way up to the checkout but couldn't fit the beer in. So I offered to meet her upfront with it. Dumb bitch asks " how will you find me?". WTF am I stupid??? I just said that I will find her. I watched as she poked around a couple of isles - going right upfront my ass! I helped a buddy wheel something in the back real quick and grabed the beer making my way upfront. I found the her in line and guess what - the bitch had another case of beer balanced on her cart! Soooo, I hiked that case all the way across the store and all she did was smile at me and say that she managed after all! Let's see how she manages as I beat her over the f*ing head with the other case of beer!!! Just another reason to hate peope!



Who's next?

Hate to rain on your bitchfest, but allow me to add a thought or two here.
You must remember that you are not in retail, you are in CUSTOMER SERVICE.
The customer always comes first and is always right..no matter how wrong or ignorant they are.
The customer doesn't need to shop at your store..they have choices and they choose to shop where you work...YOU NEED the customers, they DON'T Need you..if they don't shop there , you will not get that $40 an hour.
I have found that many have forgotten that and how employees treat customers is down right disgraceful.
As a business owner and manager, I have fired employees for disrespecting my customers.
If a customer asks a question, answer it (POLITELY) and if you do not have an item they want, offer solutions (POLITELY).
My wife was in the store the other day and asked about an item that was on sale. The employee told her in a less than respectful tone that they did not have it.
When she asked if they would be getting this item in and could she get a raincheck, the employee told her "Lady we don't have any and that is all you need to know!"
I was in another isle when this happened and when my wife told me, I glanced around to see who it was...It was my lucky day....just happened to be one of MY customers
A day or two later that employee came to my shop..lets just say I treated them the same way they treated my wife..After they were done yelling about customer service, I reminded them about their conversation with my wife...the look on their face and the silence was PRICELESS

You can bitch all you want, just remember how you treat the customer is a direct reflection on the company you work for...

[ZL1power69]

Originally Posted by mike1224

oh, i was thinking GET OUTTA THE STORE. Ohh man I'm dreading tomorrow. I'd call in, if I wasn't getting holiday pay. double and a half = $39.90/hr.

<--- disgruntled checker guy!!

i hate being a checker. thats about what i would make tomorrow, except that this is the first year that i have off on thanksgiving. they figure i cost too much to pay all that extra pay. im under the old union contract which i get time and a half every sunday but double or double and a half on holidays. the new contract just give people a dollar extra on sunday and time and a half on holidays.

[mike1224]

Merlin, i'm giving my thoughts, not trying to argue...

re·tail (rtl) n.
1.the sale of goods to ultimate consumers, usually in small quantities

Yes, we do need them to survive. but that doesn't mean they should exploit that, just to get their way. We are not saying that were intentionally rude to customers, but its very hard to be as cheery when you've heard the same question/remark over 200 times per day. come to us nicely about a substitution, DONT DEMAND IT.

I don't get it, you are talking about how to be nice to customers, treat them right, and you're laughing about blatantly being rude to a customer.... because thats how he treated your wife? OK, so with that mentality, I can be rude to anyone thats rude first to me.

[mike1224]

Originally Posted by ZL1power69

im under the old union contract which i get time and a half every sunday but double or double and a half on holidays. the new contract just give people a dollar extra on sunday and time and a half on holidays.

same here... i feel badly for the newer workers. haha, when you were talking about the "old vs new" contract, i had to check your profile, thought you were out here in Colo. we have the about the some contract out here too.

[ZL1power69]

Originally Posted by GMMerlin

Hate to rain on your bitchfest, but allow me to add a thought or two here.
You must remember that you are not in retail, you are in CUSTOMER SERVICE.
The customer always comes first and is always right..no matter how wrong or ignorant they are.
The customer doesn't need to shop at your store..they have choices and they choose to shop where you work...YOU NEED the customers, they DON'T Need you..if they don't shop there , you will not get that $40 an hour.
I have found that many have forgotten that and how employees treat customers is down right disgraceful.
As a business owner and manager, I have fired employees for disrespecting my customers.
If a customer asks a question, answer it (POLITELY) and if you do not have an item they want, offer solutions (POLITELY).
My wife was in the store the other day and asked about an item that was on sale. The employee told her in a less than respectful tone that they did not have it.
When she asked if they would be getting this item in and could she get a raincheck, the employee told her "Lady we don't have any and that is all you need to know!"
I was in another isle when this happened and when my wife told me, I glanced around to see who it was...It was my lucky day....just happened to be one of MY customers
A day or two later that employee came to my shop..lets just say I treated them the same way they treated my wife..After they were done yelling about customer service, I reminded them about their conversation with my wife...the look on their face and the silence was PRICELESS

You can bitch all you want, just remember how you treat the customer is a direct reflection on the company you work for...

honestly, its very rare when our customers are "right". we don't treat them unfairly. im usually pretty calm if someone is complainin. we have some regular customers that are always friendly but others that are just lookin for a fight, and those are the ones that employees tend to loose it with. the sad thing is, they keep comming back for more .

[mike1224]

Originally Posted by ZL1power69

honestly, its very rare when our customers are "right". we don't treat them unfairly. we have some regular customers that are always friendly but others that are just lookin for a fight, and those are the ones that employees tend to loose it with. the sad thing is, they keep comming back for more

the ones that keep coming back are either:
1. starving for human interaction. No matter the type.
2. some, just love to push other peoples buttons, only to see the reaction that is given.

[Jetts]

god i dont even want to get started on about fuckin customers...
i work at homedepot, im the returns cashier which you think people want their money back they would be nice! HELL NO!!

my fav. tho, was this middle aged lady comes in blabbin on her phone with a bag of random shit in a LOWES bag (which usally isnt a big deal people just grab whatever bag) so i rummage through the bag find a recipet pull it out and its a lowes recipet.... so after about 5 mins of just standing there watching the lady talk on her phone, she finally realizes im not doing anything and she tells whoever on the phone to hold on and askes me why im not doing her return, i nicely tell her its lowes stuff, and then she flips out on my like im being rude cause i wont return her stuff and its cause she is a women and all this bs...

[ZL1power69]

Originally Posted by Jetts

god i dont even want to get started on about fuckin customers...
i work at homedepot, im the returns cashier which you think people want their money back they would be nice! HELL NO!!

my fav. tho, was this middle aged lady comes in blabbin on her phone with a bag of random shit in a LOWES bag (which usally isnt a big deal people just grab whatever bag) so i rummage through the bag find a recipet pull it out and its a lowes recipet.... so after about 5 mins of just standing there watching the lady talk on her phone, she finally realizes im not doing anything and she tells whoever on the phone to hold on and askes me why im not doing her return, i nicely tell her its lowes stuff, and then she flips out on my like im being rude cause i wont return her stuff and its cause she is a women and all this bs...

thats awsome. as i stated earlier i had a woman complain that we didn't have the apples she wanted (cause they would not come in for another 3 months cause they are seasonal) and she said it would not have happened if a woman was running the department. i had it at that point and told her to go get a F-in application. she still shops in the store to this day.

[GMMerlin]

If you want to live the customer service nightmare, become part of the automotive repair industry..
1. Everyone is an expert (if you don't believe me read the posts on AF)
2. Customers do not feel that they need to pay for diagnosis
3. Their "mechanic" knows more about cars than I do
4. I always charge too much.
5. It should always be covered under warranty
6. I should stop working to give free repair advice to someone on the phone.

Plus the 200 questions (always the same ones) asked time and time again.
If you deal with customers, you are going to have to suck it up, smile and deal with it.

[ZL1power69]

dude i deal with it. but the purpose of this thread is to.......vent. its nice to do that every once and awhile.