interesting

[Stormy]

Originally posted by Matt Peckham
I do wonder if their kit will fit an ARB bumper, since so many people already have them.

I already asked that question to Calmini and the answer is no. They don't plan on making one.
They make one for the stock bumper and will be making one for the Calmini bumper...

[KillerX]

Originally posted by Dayspring
Mehdi's got one too. I know. I was there to install the bugger

:badass:

As long as you have been in MAXC, I would have thought you would know my handle by now!

[RedX]

Perhaps someone in a customer service related field can answer this for me...Is there just really a prevailant mentality of "We simply don't care if you're happy or not"? I mean...has it just come to a point where what the customer asks is not worthy of at least a reasonably respectful answer. Not an answer "We don't do that." I guess I'm old fashioned or something, but damn...essentially these people are being paid their salaries by those they are treating badly. I know we all have bad days...hell, many days I have the entire creative direction of a million+ dollar advertising account on my shoulders, but I would not field a call from my client as "Sorry...that ad didn't make it to the magazine. Maybe next month. I know we had the space reserved...but, well, the computers went down...and one of my art directors came down with a bad cold. But hey...think of it this way....Everyone now has a handy note page in the middle of Hearth and Home magagzine courtesy of ________"

Not trying to start a flame war on one of my first posts here, but customer service (or the lack thereof) is something I would like folks in the after-market venue (as well as many other industries) to address. Just tell me why it so often leaves the customer with a bad taste in his mouth.

[superjens]

Is there just really a prevailant mentality of "We simply don't care if you're happy or not"?

Sometimes it's just a case of Office Space creeping in ... "So Peter, it looks like you've been missing a lot of work lately" ... "Well Bob, I wouldn't say I've been missing it".

Yeah it sucks when customer service is bad, but you're not always talking to the people who really care. If you don't get anywhere useful try to get in contact with somebody higher up. If you get a strange answer like "They are Calmini shocks" then try asking in public on the Manufacturer's forum at XOC. Maybe they had a bad cold and whatever drugs they were on simply had their brains working only halfway -- people are inherantly prone to error and this may simply be the case.

[ozxterra]

Sounds familiar.... I just remembered some parts I ordered from Calmini in November I havent got yet:cyclops:

My understanding is that the guys at Calmini are "Super Busy" and their lack of service is due to their pursuit of quality taking priority over their communications...or something. At least that is what I was told......I gotta ask about those parts though....hmmm. If it wasnt for XTerraparts.com running "interference" I would be totally clueless (that leaves me open for some comments eh? ).