The soft ware companies are just as bad, (i.e. MS) Iv actualy read the Windows 98 manual, and I learnt NOTHING!!!! Its a complete waste of paper. and have you ever tried using windows help?
I have a mate who tried starting a small company selling computers, and offering free setup help. Basicly he would goto the customers house and spend an hour or two showing them how to set up the comp, and giving them basic lessons in how to use it.
However the company went under in about 6mnths. Its just wasnt practicle.