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Originally posted by bowtiebandit
Im just going to toss my two cents in on this since I am a Shop Foreman at a Chevrolet Dealer. There are several avenues you can take when going to a dealer. First find out what their CSI scores are..these are our report cards from GM. Anything below a 2.5 and I'd be looking for another dealer, it's a complicated system but we are graded on a 4.0 scale. I myself have carried a 4.0 for 6 months and a 100 percent fixed right the first time for the same amount of time and our overall score is a 3.2 I believe. You can also request individual techs, at least at our store, and request his training record and certifications. If you are fought on this again I would look elsewhere.
If you are intersted in finding someone you can trust I can see if I can find someone in your area for you. As stated there are definitely elite's in every field and most of us strive for that. We have whats called World Class Technicians as graded by our instructors and the classes we attend.
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good info, and something that people should remember when they have to visit a dealer for repair.