Wanted to post on this issue . I reported this in 2008 (and many times since) on a van that had less than 10K miles. Toyota did tell me, as reported on this thread, that it was a substance left out of the dash in production. Mine is a 2004 and they refused to fix it. Never let outside.. Today it still looks brand new and Toyota still, as of yesterday 6/17, refuses to fix the dash. It is now cracked completely with pieces actually falling out of the dash. It should be a disgrace to Toyota. Mine is a van that has a wheelchair lift... and its cost was around 63,000-, actually 65,000 with some additions. It was meant as a long term investment and has been cared for as such. The local dealership tried to get Toyota to cover it, but they refused (4 times now). I spoke to the Toyota Corporation again yesterday, again they admit they are at fault, but refuse any help. If you are a disabled person who is making this large investment in your life (I am called on to show my van, as an option) DO NOT buy the Toyota. I never dreamed I would say that. Poor customer service does not even start to cover this. I am applaud that we have dealerships that are allowed to respond to people and their own products in this manner. THIS IS A CONSUMER STATEMENT! DO NOT BUY TOYOTA. Julie