no unfortunately no one ever went back to the dealership , should have done what a friend of mine did when he had trouble with a Jeep dealership...he went in with a baseball bat. LOL. The BBB is a joke , think about it. They collect dues from the companies that belong to the BBB. So they are never going to do anything that will make them loose one of their members. I have a story about the BBB that backs this up. that is another time though. The good news is there are good dealerships too. I worked at an outstanding , honest Chevrolet dealership. They took care of our customers. Someone had a dispute , The service manager would say lets go for a ride to the disgruntled customer. They would both come back laughing and talking like they were old friends. Thanks to the UAW we have lost the auto industry here.