[AngusT]

Hi. I've had a very different experience. I have just bought my first Subaru, a 2012 Impreza, from Specialty Subaru ... and the first car purchase I've done for 25 years (I probably have a world record for running a Chrysler minivan). The experience was excellent. The sales person (Mark) accompanied me on an excellent test drive on the twisty, steep (and wet) hills of North Vancouver where I pushed the car hard, with no complaints from Mark (I think he was amused) and none from the car either (it sticks like glue to slippery roads). I did my research re pricing before sitting down with Mark to "negotiate". This went very smoothly from my perspective. The Impreza is a popular car so I got less than I would have liked (who doesn't), but I got a whole lot more car for the price than the best alternative (and the price was reasonable). I am well satisfied. I came back the next day and the car (with a full tank of gas) was ready to go. The turnover was very smooth and, indeed, fun (I stayed around and chatted awhile with the different staff). I look forward to continuing my relationship with Specialty Subaru for my service requirements (and yes, I do check prices before I turn my car over to anyone).