My 2000 was recalled for Rear Axle and Front Cross Member and I nearly rolled it because they did not tighten the main suspension bolt on the RHS lower trailing arm on the rear axle.
The bolt fell out making the RHS of the rear axle UNCONNECTED TO THE FRAME!
It was very interesting going over dips and applying any brakes on LH turns was a pure adrenaline rush.
I called the Ford service department and they said "bring it in an we'll take a look at it." I asked for a manager and clearly told him the RHS of the rear axle was "flapping in the breeze" and wouldn't it be safer to send a mechanic with a bolt and a floor jack to install it where the van sat? There could not have cared less - it was like I was complaining because someone left a smudge on the door after a service call.
What complete IDIOTS.
And I don't even want to get into the butcher job the front crossmember was. First the engineering design is something you would expect from a department run by Dr. Seuss. Now the van tracks to the right and there are big nasty banging noises like something is loose in the front suspension.
Maybe its ready to fall out.
Oh, I was able to drive it to Ford since I am used to doing stuff like that. They fixed it and never wrote any paperwork on it. Again, they were almost uninterested when I showed up.
Maybe they are instructed by their Legal Department to act all mellow when they screw up and expose themselves to a potential lawsuit.
Anyhow, that's my story(!)
Regards,
Tom