[mamartin]

We had our 03 Sequoia repaired in 2007 to the tune of $2,100.00. When the recall went out I waited for the "letter" from Toyota that was supposed to come out in May. Now the end of August and I still haven't received it.

I called the dealer the end of June. They said to wait until I receive the letter to request reimbursement.

Went to the Toyota website and it said to send in a copy of the work order and request the refund. Sent that - Six weeks later a response from Toyota that asked for proof of payment - cc receipt or statement, copy of check or letter from dealer that it was paid in cash, A copy of my title or bill of sale, And a repair order showing completion of SSG-AOG.

I sent that and now I have to wait 7 to 10 weeks for them to determine if they will issue a refund.

Love my Sequoia - not impressed with Toyota "customer Service"