Quote:
Originally Posted by MagicRat
"Losing" a difficult customers personal property, such as keys, drivers license, credit cards etc is a very common tactic, used to keep the customer in the dealership longer, often so the sales staff can work on them more or in the hopes the customer may reconsider the purchase.
It is very likely the keys were not lost at all, but you folks were being manipulated.
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I could definitely see that aswell. The dealership is just a complete s*it hole though. They've been nothing but horrid customer service for the past couple of years