I would say a little troubleshooting needs to be done. Hook up your remote starter switch, one end on the positive battery cable end that hooks on the relay, the other end on a small terminal on the relay. That small terminal should be the one that has a wire hooked to it that comes from the ignition switch. Your remote starter switch should now crank the engine. If it does, now check to see if that wire hooked to the small terminal has power through it when the ignition switch is in the START position. If not and the remote starter cranked the engine, you are not getting power from the ignition switch. It could be the key cylinder.