I have a rather new F150. On the road about 17-20 months. Computer FRIED out on "itself." I have a lot of highway miles so it was under the "extended warranty". Turns out the wire harness was rubbing against the steering column bracket and POOF - Found On Road Dead in the middle of the night - out of state - while traveling - stuck in the rain - on a bridge - and.....Roadside Assistance COULD NOT GET ME A TOW TRUCK!
Got slammed with a $200 deductible for this lovely quality defect less than 20 months on the road (44,000 miles - highway) - stuck with two nights bill for motel, $200 deductible - no rentals available - had to leave hunk of junk at a dealer and go back to get it. Only reimbursement seems to be my CASH paid out of pocket for a tow that a COP had to get for me. Sat in the rain on a HOT HUMID night with NO engine = no air conditioning - couldn't open the window since it was pouring and enjoyed this for about 2 hours at 1am on a Saturday morn. No Roadside Assistance
Last F150 I bought was pumping fuel from one tank to the other and pouring it out on the ground. THAT WAS NOT COVERED EITHER. IT was a 1994 and there was a recall for it through 1993. I swore I wouldn't buy another but thought MAYBE with the economy so bad that FORD would appreciate my money. NOPE! No departments to call. No one to talk to. Dealer useless. Customer Support Specialist was
and didn't care!
Here I am again....after trying Ford again....
Customer CARE doesn't CARE! Sorry about your luck thanks for your $32,000! So.....buy american WHY?
Support American jobs by blowing money out your pocket on quality defects that they will not take care of even if it is a CLEAR DEFECT? Mileage had NOTHING to do with this. There was NOTHING a customer could do to prevent this from happening.
Wires rubbing against the steering column bracket?
Oh ya......they did say: "Well, unfortunately, it's a man made product and things can happen." Interpreted......
WE GOT YOUR MONEY SUCKER!