if theres a problem in opening the door inside and out,, it is the linkage,, in order to open it you need to pry up on the linkage above the latch ,, i had to do it , it was easier said than done , but its the only way it opened, and i put a new handle on ,,, same damn thing,,it is the lock,, so i disconected to lock all together. havent had a problem since!! email me if you need to