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Originally Posted by Didymus
I don't quite understand the dilemma. You are in communication with him, and he did show good faith by sending you a second shell. As long as the deal can be saved, there is nothing to be gained from neg FB.
He owes you either an intact shell or the total value of the kit, since the lack of a shell makes the kit next to worthless. So your next step is to - once again - inform him that he needs to make good on the deal by sending you either the full amount of the purchase or a properly packed shell in good condition. (Don't expect your shipping costs to be refunded; that's not customary on eBay.)
He might think you are trying to pull a fast one, so support your case by sending him a photo of the two crushed shells. Don't be shy: tell him to put the next one in a strong cardboard box.
Negative FB is for when people are cheating or ducking their responsibilities. It doesn't sound like he's a crook, but if he doesn't give you a satisfactory response in a reasonable time, give him negative feedback. Expect retaliatory FB, but people can see through that.
I have a hunch you can work this one out by keeping the lines of communication open.
Ddms
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You're right on it, and this is what I did first time (contact him, sent him photos of the crushed body shell etc...).
I hope it works out again. However he might chose to wait a week or two so that I run out of time and can't fill the complaint again. I guess I could still give him negative feedback (as we get 90 days for that), but as it would be his first negative I'm really not comfy with this situation.
Thanks to all of you who helped me decide on this!
Ioan