|
Re: Is this a normal practice?
It's very common that the service dept will get permission from the sales dept to remove a part and replace when the new part arrives, this way service customer don't have to wait.
Yes there were lines of communication crossed and whom ever gave permission to remove the parts I am 100% sure had no idea vehicle had been sold or scheduled for delivery, the dealership was up front with their answer, they could have lied to you saying the vehicle has a faulty part that needs replacing and dont want you to take delivery till such time.
Suggestion, 4 oil changes is fair compensation except for the fact you have to drive 45 min to benefit ?, if this is inconvenient then ask for a $200. voucher that can be used for future service or in parts dept.
__________________
http://www.usedcartips.org/
If you think Dealers and salespeople are the # 1 scum in the industry - think again
Maybe soon gas stations will start showing PORN movies on the
screens of the pumps
so that you can watch someone else get screwed
simultaneously
|