[abaird]

Everything UncleBob said was right on the money. I work for an independent shop and when we do brakes, and we do a lot, we only use premium pads and always turn rotors because if we didn't do those things we would constantly be dealing with noise and dust complaints. If customers want to save money we can slap on cheap pads and leave the rotors alone but we tell them up front there will be no warranty.