I have been back and forth with the dealer and Chrystler Customer service. The only thing Chyrstler Customer service does is contact the dealer to see what they have done and then comes back on the phone line repeateing what the dealer has already told me.
They had a district engineer checked the van, and also tested similar new vans on the lot, and agreed that when backing up a slight incline the transmission line looses pressure and causes a shutter and slow backing. He then stated it is the way the vehicle was designed and there is no mechanical problem from the main design so there is no fix for the problem.
To top all of this off, the original manager no longer works at this dealer and the current manager would not do a buy back of the vehicle. My wife still likes the van and it is a pretty good van( with the exception of the shutter and loss of power in reverse) so we settled with the manager and recieved a "Good Faith rebate".
I would never have thought to test drive a vehicle in my own driveway before buying it, but from now on I will waste a full tank of fuel when test driving a vehicle before signing the purchase agreement!!!
SSGVC