Tony,
There is a way to open the glass. My daughter is having the same problem except we get no sound of any kind trying to open.
What you need to do is find a small hole in the pannel in the top middle behind the carpet inset, just below the plastic. take a thin screwdriver into that hole and there is a lever that needs to be moved to the left. that should release the glass. I found this on the net last night and try and find it again and post the link.
Hope this helps,
Carl