where to start..... (youll want to read this!)
so arbitration with the BBB was a trainwreck. extremely unprofessional, the office was the bottom story of a condo, and had dogs and bunnies running around everywhere. The arbitrator was a totally different person than who i was told was going to be there, and the GM rep that told me would be on the phone was switched out as well. The arbitrator was extremely dense when talking about cars, and showed no interest in the reasons why i filed for the lemon law.
the results came in about a week and a half after the hearing. i was awarded repair on the stuff the dealer jacked up, but NOT the moonroof! WTF! i already KNEW the dealer was liable for that, so why did i waste my time? i rejected the decision of the BBB and decided to just go to the dealer to get them to fix all that was messed up so i could just sell my car.
The dealer agreed to the repairs and performed them 2 fridays ago. My wife took delivery of the car, and i didnt get a chance to drive it till sunday. my wife told me that the HVAC noises were back in full force, the dash rattled, and the steering column didnt seem right. we went on a road trip and took the car anyway. The steering column was indeed BROKEN, and had enought play to move a good 2 inches in every direction. The steering column lock did not work. The HVAC noise was louder than before. The dash rattles. And to top it off, i tried to open the moonroof and it failed AGAIN!
I came unglued in the car...........
Monday after work I floored it right at the dealership front doors and slid to a stop right in the way of the showroom doors. I got out and proceeded to yell my way into the dealership demanding the owner of the dealership. (this is my first time EVER comming unglued, ive been nice until this point) The owner, the general manager, and 2 salesmen surrounded me and then the owner had me meet him around the back to meet up with the service manager. On the way back there i was still venting about what had been going on, and caught the service maanger off gaurd. The service manager and i then exchagned words for a minute or so until the owner calmed us all down.
They both admitted that this whole thing is rediculous, apologized, and where both mad that GM wont buy my car back.... [yes, that line is not a typo, the DEALERSHIP thinks my car should be bought back]
They had my wife bring the car in the next morning to fix everything. Gave us the red carpet treatment. yadda yadda... got the car back and the steering wheel lock is STILL broken, and the dash rattle and the HVAC noise is louder than ever.........
Im currently trying to get the dealer to buy the car from me and planning on hiring a lawyer tomorrow.
So there is my update. Sure makes you wanna go out and buy a new car huh? This one is definitely my last!