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Re: windstar leaking coolant
Ask to speak with the service MANAGER (not a service writer) and explain the whole situation to him/her. Since they were apparently in error in not heeding your initial advice, you should be entitled to a partial refund for the unnecessary repairs. Since you DID get new parts (hoses, clamps, coolant, and whatever else) as part of the unneeded repair, you should expect that you will be paying for those. The labor you bought should be the refund you get.
What exactly does the extended warranty cover? If the cooling system is not covered, there might be other important items that aren't covered. If it is a Ford warranty, you might be stuck with a dealership. If the warranty is written by an outside insurer, you should be able to get repairs anywhere. Find another ASE certified shop in your area and compare prices and service.
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