['97ventureowner]

Thanks for the reply. I have CCleaner installed on both computers in the house and update and use it religously, but it hasn't corrected any problems related to the ActiveShield on my son's computer. Maybe I'll uninstall it and try Avast. I also have AVG on both computers, is that similar to Avast? One other thing: Is that a common problem where a problem such as I'm having would only appear on one user's account on a computer, and not the other's? I would think if a problem occured, it would be reflected on all user accounts. Would deleting my son's account and creating a new user account for him possibly solve that problem??