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Originally Posted by 00accord44
The dispatcher lady said it sounds like I have a broken spring. Where that spring might be is a mystery to me. The giant springs along the rails are in tact and connected.
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although they look intact they, it could well be the springs. because they're under load contrantly eventually they lose their strength and they stretch to a point where they don't have the strength to sufficiently pull down the hinges to lift the door. when our motor was replaced the springs were also replaced, but it much stronger ones.