i have 2002 villager. dash fan control has 4 speed settings and it only worked on high. ordered "blower motor resistor" assembly from local ford dealer for $33.00 . open passenger side door, get on your hands and knees with a shop light, look under glovebox. you will see blower motor and at very bottom of motor is a wiring harness. unscrew the 2 screws holding this harness in place and pull the resistor assembly out of blower motor. push new resistor assembly into the slot, attach 2 screws and reinsert wiring harness. it worked for me. dealer quoted $400 to replace the complete blower motor, so i held off, searched forums and found the same repair "fix" i list above, thank goodness. this also occured under warranty on my 1999 villager so this is a recurring problem.